Mercedes-Benz of West Covina

Richard is only reason im always coming back to this location his been taking care of my car so great this year and I wanted to get a mew mercedes again because of my guys Richard thank you for your tim location his been taking care of my car so great this year and I wanted to get a mew mercedes again because of my guys Richard thank you for your time and looking out for me More

Ray was great! He explained everything thoroughly and there weren’t any surprises in the end. Great demeanor and a joy to have. He explained everything thoroughly and there weren’t any surprises in the end. Great demeanor and a joy to have. More

Dan was extraordinary as my service representative! He was attentive and kept me updated and Informed about my car! He was the absolute best! He was attentive and kept me updated and Informed about my car! He was the absolute best! More

My car dealership experience was unsatisfactory. Initially, they played sales games, insisting on a non-negotiable $1295 charge for leather and carpet care. Despite agreeing on a purchase price, the Initially, they played sales games, insisting on a non-negotiable $1295 charge for leather and carpet care. Despite agreeing on a purchase price, the sales contract errors led to a return trip as the contract said $1595. The other issue is I live around 40 miles from the dealership so haven’t gone back four times to complete this process is disappointing. Also, one thing that stood out to me is when meeting with the used car manager, he told me that he doesn’t even come out to speak to clients which was completely inappropriate. That’s not exactly how you wanna start a conversation with someone. The promised front bumper repaint wasn't done properly on the third visit. They provided a loaner, but even on the fourth visit, sticky residue remained, and small issues were overlooked. The dealership provided false information about mandatory add-ons, and my request for a $1295 refund has gone unanswered. When contacting Zürich, they advised me that any add-on warranty items are indeed 100% optional, which is not what the dealership told me so it’s not a good feeling being lied too. Later, I found out that the vehicle I purchased, was indeed a lease trade-in from another dealership so there is no way that it already had this sealant/leather/ carpet protection plan included/installed on the vehicle. Also, when coming back on the third and fourth visit, I had made an appointment with the sales rep to return on a certain day and time and both times I returned she was not there Resulting in more delays. Overall, the experience was disappointing, and I won't do business with them again. More

It’s never a quick process but Alanna made it comfortable. I felt everyone was honest and had my best interest at heart. comfortable. I felt everyone was honest and had my best interest at heart. More

I was very happy with my vehicle when job performance for oil gaskets leaks , battery and wipers oil gaskets leaks , battery and wipers More

Mr. Eric Yang was the best car salesman we’ve ever worked with. Thank you for your professionalism, flexibility, and assistance with getting us the exact car we wanted. with. Thank you for your professionalism, flexibility, and assistance with getting us the exact car we wanted. More

James Hou, the service consultant, has always been very helpful. The service room is very nice as well with snacks and drinks. helpful. The service room is very nice as well with snacks and drinks. More

I recommend to update right away your customers . I’d like to make a shout out to Daniel who greeted me this morning with a smile and kindness when I went to pick up my car.The rental department sho I’d like to make a shout out to Daniel who greeted me this morning with a smile and kindness when I went to pick up my car.The rental department should give the customer an estimated time to wait otherwise you will be waiting the whole day. This is a luxury brand so as a customer I expect more. More

Daniel was amazing. He was professional, friendly, and incredibly respectful of our time. Thank you! He was professional, friendly, and incredibly respectful of our time. Thank you! More