Mercedes-Benz of West Covina

My experienced with Penske Mercedes-Benz of West Covina was great. My service advisor, George Kakish, is very professional and helplful with my service. My car was making squeaky noise when I turned the st was great. My service advisor, George Kakish, is very professional and helplful with my service. My car was making squeaky noise when I turned the steering wheel. George helped me to get the problem fixed. I like the free shuttle to and from the dealership. Best of all, my car was cleaned like new. More

I hate having car issues, but I love to take my cars here. They have always managed to make any situation into a good one with humor, friendly service, and professionalism. My service advisor kept me here. They have always managed to make any situation into a good one with humor, friendly service, and professionalism. My service advisor kept me abreast every step of the way and was able to keep me informed of the what and the why. What I appreciate the most is that they empowered me with being an active part in the process, rather than simply being told what is to be done and how much I am to pay. I would definitely recommend Pete to my friends. Thank you Penske Mercedes! More

Unlike other places, I don't dread bringing in my car for service. It's always a prompt and pleasant experience at Penske Mercedes. Everything is always efficient from the moment I pull in. Peter Yee, our se service. It's always a prompt and pleasant experience at Penske Mercedes. Everything is always efficient from the moment I pull in. Peter Yee, our service advisor, is such a professional and friendly guy. He always has a positive attitude and goes out of his way to be helpful. I always manage to learn something new about my car every time I visit Peter. I'm very appreciative of the dedicated service they provide at Penske and I don't see us going anywhere else. Thanks Peter and team! More

My service adviser, Jeremy Wang, is very professional and helpful. I love to take my car to him to have services in Penske Mercedes-Benz of West Covina. My car service experience with Jeremy was always great helpful. I love to take my car to him to have services in Penske Mercedes-Benz of West Covina. My car service experience with Jeremy was always great. I Highly recommend Jeremy and his services to my friends and family. More

Rian Lui and Phil Carreon have gone out of their way to assist us, and to expedite service time. Our last A service was completed in a little over 1 1/2 hours, and the car wash is an added bonus. They ar assist us, and to expedite service time. Our last A service was completed in a little over 1 1/2 hours, and the car wash is an added bonus. They are consistently friendly, welcoming, helpful, and resourseful. High commendations! More

Ryan Liu is the main reason I return to your Dealership for Service. He takes care of my needs and keeps me informed on the Progress on my Vehicles. Curteous and Professional, always. Works with my Schedul for Service. He takes care of my needs and keeps me informed on the Progress on my Vehicles. Curteous and Professional, always. Works with my Schedule as much as he can and the Vehicle is ready on Time and Clean. More

I had a very pleasant experience with this dealership, from calling over the phone and telling them about my problem with my car to the time I pick up my car after it got fixed. The receptionist was very from calling over the phone and telling them about my problem with my car to the time I pick up my car after it got fixed. The receptionist was very friendly and direct me to see Peter Yee. Peter Yee was very attentive and helpful. He did not waste anytime in receiving the car and informed me of the possible things that might be done in my car. He called and informed me a lot of times on the progress or status of the car until it got fixed. He was very professional. This is not the first time I did business with him. He knows how to take good care and make the customer feel special. The car was cleaned and it's been running great. I definitely recommending this leadership to my friends. More

Rian has been great in dealing with our family during service and maintain visits. He has gone to great lengths to make sure that even though our cars only go in for routine services, he checks everythi service and maintain visits. He has gone to great lengths to make sure that even though our cars only go in for routine services, he checks everything for us. I Highly recommend Rian and his services to my friends and family. Thank you. More

All I have to say it, Rian Liu is a great assets for Penske of West Covina. Penske is lucky to have such a dedicated and committed employee. Rian is the reason I decided to use Penske of West Covina.. Penske of West Covina. Penske is lucky to have such a dedicated and committed employee. Rian is the reason I decided to use Penske of West Covina...... -Former of Rusnak of Arcadia customer... More

This is the third time that I have brought my car here for service and every time Rian goes above and beyond to ensure that I leave happy. I needed the shuttle service on one of my visits. When he walke for service and every time Rian goes above and beyond to ensure that I leave happy. I needed the shuttle service on one of my visits. When he walked me to the counter to set me up with the shuttle service, the lady at the front desk stated it would be about an hour wait, he saw the look on my face and took me right over to the rental car desk without me even having to ask, and set me up with a Mercedes loaner for the day at no cost. Then my Airbag light kept going off. It was due to some electrical issue that got damaged under the seat that caused the seat belt to malfunction. The service department stated it was not going to be covered under warranty, however, Rian, again, wen t above and beyond to see what other options there could be so that I wouldn’t have to pay the $1k to get it fixed. He came back an hour later and stated to me it was going to be taken care of. Why in the world would I take my car anywhere else for service if there are people like Rian working here to ensure that their customers are taken care of. Thank you Rian! More