Mercedes-Benz of West Covina

Jeremy was very attentive to my concerns with my vehicle and informed just about every step of the service process. I have been coming here for service for 3 years now and never had a problem. Overall, my e and informed just about every step of the service process. I have been coming here for service for 3 years now and never had a problem. Overall, my experience is always pleasant and I know that I am in good hands. Penske Mercedes makes me feel welcome every time I bring in my car for service. More

I visited Penske Mercedes to have a price check on Mercedes GL450. Steven was referred to serve me by their general receptionist/manager. Steven gave a very appropriate introduction of the product Mercedes GL450. Steven was referred to serve me by their general receptionist/manager. Steven gave a very appropriate introduction of the product. He checked on the computer and found the car I want. He didn't put pressure on me, but convinced me to make the decision immediately. He diligently quoted the best price that I felt "value for money". He HONESTLY helped me to arranged my credit application (I am a US citizen, lived overseas more than 15 years with high income, but inactive credit history in US) and also introduced the other services/packages. Steven also offered other after-sales services, if needed. Steven patiently introduced all features and functions of the vehicle, when I picked up the car. I enjoyed Steven's excellent service. His attitude and the way in handling customer is superb. He made me feel that he is knowledgible, honest, reliable and as a person that I can trust. I will treat him like my personal friend; not just like a sales person and customer reltion. I will recommend Steven and Penske Mercedes to my friends if they are looking for cars. More

I have been patronizing this dealership for years now and am very pleased with their excellent service and the efficiency and friendliness of the staff, particularly Mr. Peter Yee, my Service Adviser who alw am very pleased with their excellent service and the efficiency and friendliness of the staff, particularly Mr. Peter Yee, my Service Adviser who always goes the extra mile to ensure the customers' satisfaction. More

great service. Service writer is very kind and patience. He found out that I had a nail on my right rear tire and offer to repair. At this location also has a very relax enviroment that could have a morning He found out that I had a nail on my right rear tire and offer to repair. At this location also has a very relax enviroment that could have a morning breakfast or afternoon tea time. Free donuts & coffee! More

Peter Yee is a wonderful service advisor. I followed him from another Mercedes Benz dealership in another city to his current location at Penske in West Covina. He is very attentive to my needs, responsive from another Mercedes Benz dealership in another city to his current location at Penske in West Covina. He is very attentive to my needs, responsive to my emails and phone calls and an overall great guy. The service department at Penske in West Covina is great overall as well. More

Jeremy is very friendly and informative. Jeremy is knowledgeable about the recommended service schedule and explains everything in depth. I appreciate his knowledge and feel he represents not only Pen knowledgeable about the recommended service schedule and explains everything in depth. I appreciate his knowledge and feel he represents not only Penske Mercedes but also the Mercedes brand with respect, integrity, and honesty. More

Jeremy is an excellent Service Advisor. He is a Jeremy is an excellent Service Advisor. He is a responsible, helpful, and patient person. He is very caring of his clients. He knows what his clien Jeremy is an excellent Service Advisor. He is a responsible, helpful, and patient person. He is very caring of his clients. He knows what his clients need. Whatever he promised, he will delivered the service very on time. I bought my Car here since 2002 E320. Jeremy is my service Advisor. Whenever my car needs service, I will received Jeremy sent me reminder post card. So, I will be awared that I got to bring my car to the dealership for services. I am very happy that Jeremy and his Team workers doing such good jobs. That is why i stay with him for almost 10 years. I wish that he can work here for long time. I will recommend my friends to have Jeremy for their Service Advisor. I will buy a new Car soon. Of Course, I will get my new car on this Dealership. Any way, besides Jeremy, and his Team workers are excellent and well trained. Almost most employees here are excellent workers. Therefore, I highly recommend my family members, my relatives, and all of my friends to buy their car on this dealership. Finally, I am very appreciate Jeremy and his Team Workers' help. Especially, when after the service done. I got a perfect, clean, beautiful car driving home. On the way I was driving home, I felt my car is very comfortable, smooth and safe. That's why I like this dealership, especially for the responsible people here. Again, thank you very much and Good Luck to all of the Good workers here. Additionally, after you bought a car, the service and maintain on a good dealership is very very important. Therefore, I personally think that the REPUTATION of the DEALERSHIP is very very important !!!!!!!! More

He's a very friendly guy and will take care all of your problem with good price and good service attitue. He will not cheat you on something that you don't need to fix and trying to do sales. In and out problem with good price and good service attitue. He will not cheat you on something that you don't need to fix and trying to do sales. In and out fast with effiency. Highly recommend!!!!!!!! More

Easy to found location and service are quick, sales are nice and friendly. All my family and friends who owned the mercedes-benz all recommend me to buy and do the service at Penske mercedes-benz. They a nice and friendly. All my family and friends who owned the mercedes-benz all recommend me to buy and do the service at Penske mercedes-benz. They are easy to make appointment and services are done very quickly. So I like there a lot. More

The service center is friendly and so efficently so I would be recommend my friends and family to visit this center. Every time I brought my car in to repair, they will try their best to find out the pro would be recommend my friends and family to visit this center. Every time I brought my car in to repair, they will try their best to find out the problem. Also they will be very easy to contact not like another dealership. More