Mercedes-Benz of West Covina

the service here is one of the best around, brought my car into service and everybody was nice and friendly, Mr. wang took care of me and made it easy for me to get in and out with no hassle. would recomm car into service and everybody was nice and friendly, Mr. wang took care of me and made it easy for me to get in and out with no hassle. would recommend anybody to go to jeremy for your service needs More

I start working with Jeremy Wang since 2008. Jeremy is my best advisor, he was always friendly and helpful. I am extremely satisfied with his outstanding service. I would recommed my friends to Jeremy fo my best advisor, he was always friendly and helpful. I am extremely satisfied with his outstanding service. I would recommed my friends to Jeremy for their service needs. Also, the dealer is composed of highly decicated professionals, very knowlegeable, highly trained and dedicated. More

Friendly and convenient services, there is no language obstacle in communication. Only thing needed to be improved is the loan car service, the loan car is too low end compared to Mercede Benz. Lexus's lo obstacle in communication. Only thing needed to be improved is the loan car service, the loan car is too low end compared to Mercede Benz. Lexus's loan car is the same manufacturer's cars for customers. More

I was looking to purchase a certified S550 and because of the superior service, insight and expertise of my sales reprentative Steve McDonald I ended up not only purchasing a beautiful Certified S550, I also the superior service, insight and expertise of my sales reprentative Steve McDonald I ended up not only purchasing a beautiful Certified S550, I also leased a new GL 450. Steve makes the car purchase process very pleasurable within an industry known for their hard sales tactics and bait and switch routines. Steve excelled at every aspect of the car buying/leasing process. Steve had superior knowledge of all of the models and in particular the ones I bought and leased. He really made my wife and I very comfortable during the test drive phase, as well as the financing process which we all know can be a difficult process. After the sale, he followed up with me to ensure that I was pleased with the vehicles and encouraged me to contact him should I have any questions or concerns. That is the mark of a true salesman who I would like to consider a "trusted advisor" and a representative who is interested in making me his customer for years to come which he has successfully done. When my lease is up, it will be very difficult for me to work with anyone else other than Steve. He is a credit to this dealership and Mercedes Benz. More

I have been to Penske Mercedes-Benz for service before and I feel that If you own this quality of automobile you would be cheating yourself if you didn't go to this dealership. The service that I experien and I feel that If you own this quality of automobile you would be cheating yourself if you didn't go to this dealership. The service that I experienced by George is exceptional. I Highly Recommend "Penske Mercedes-Benz", and Mr. Kakish for all of your service needs. More

Visit due to headlamp uneven and when the fan is on there is an abnormal motor plastic rubbing noise from the passenger side. They found out the headlight clip was broken so they fixed it and the car is rid is an abnormal motor plastic rubbing noise from the passenger side. They found out the headlight clip was broken so they fixed it and the car is riding very smooth now. Thanks Jeremy for your knowdlege. More

I've been coming to this dealer for quite some time now and it's always a pleasant experience. Peter's always made me feel welcomed and "belonged" there even with all the customers that he handles on a day and it's always a pleasant experience. Peter's always made me feel welcomed and "belonged" there even with all the customers that he handles on a day to day basis. I always feel that my best interest is always considered when my car is in his hands. More

I brought my dad's car in for service; first time at this dealership. Through the years, I have gotten used to getting bad service from other dealerships, just because I am a female customer AND that I know dealership. Through the years, I have gotten used to getting bad service from other dealerships, just because I am a female customer AND that I know about cars. Peter was respectful of my questions and gave very informative answers about the service(s) they offer, whereas employees from other dealers would become demeaning and then just tell me: "because WE don't do that". I appreciate his patience and friendliness; and in addition, he made it reassuring that the service I came in for will be done properly. I will be back (or will send my dad there)! More

During the month of January 2011, I purchased my third and fourth Mercedes from this dealership. I return because of the excellent service I receive from Steve McDonald. I should also let you know, I purc and fourth Mercedes from this dealership. I return because of the excellent service I receive from Steve McDonald. I should also let you know, I purchased my first and second Mercedes from this same dealership and with the same professional Customer Service Representative Steve McDonald. Prior to my purchases, I had horrible experiences with car dealers who tried to trick me into spending money and jeopardizing my financial budget. The reason I have keep coming back to Penske, is because Mr. McDonald has always been thorough in his analysis in ensuring that I get the best price for my money. Additionally, he knows those cars like the back of his hand, his can tell you exactly what the car does by memory. During my personal review of the car after purchase Mr. McDonald is so thorough, I feel I know the car's features without have read the owner's manual. This is why I go back because I am confident I am going to get the highest level of service possible. I can highly recommend Mr. McDonald for your next visit to the Penske West Covina Dealership. More

I have my car service at Penske for over 8+ years and i have been with few different service advise but Jeremy is the reason that i will keep going back to Penske. Great service, never let me down. he is have been with few different service advise but Jeremy is the reason that i will keep going back to Penske. Great service, never let me down. he is alway friendly and always return my call, even if he is busy he stay late after the shop is closed still return my call and answer all my questions. great job Jeremy!!!!!!!!!!!!!! More