Mercedes-Benz of West Covina

Tina was extremely helpful, down to earth and I would recommend her to anyone... She made the whole purchase very easy and went the extra mile! recommend her to anyone... She made the whole purchase very easy and went the extra mile! More

Buying a car should be exciting and fun and not stressful or tedious. Tina Barela definitely made my first Mercedes buying experience pleasant, and she facilitated every aspect of my transaction. I spotted or tedious. Tina Barela definitely made my first Mercedes buying experience pleasant, and she facilitated every aspect of my transaction. I spotted her name on dealerrater and sent her an email request for a straightforward quote. Her email responses were immediate, and she was extremely receptive in person as well. I really appreciated her no pressure sales methods and walked away with a smile on my face knowing that I got a great deal. I would definitely recommend Tina at Penske to any people interested in a Mercedes. More

I was called by Marcus Armendariz regarding his client wanted to buy a 2009 C300 in my color, therefore, they were wondering if I can bring in the car and get it appraised. Then he went on saying that wit wanted to buy a 2009 C300 in my color, therefore, they were wondering if I can bring in the car and get it appraised. Then he went on saying that with my help, he can get me into a new C250 and lower my monthly payment for my current lease. I went there few days after and they not only did not even bother inspect or appraise my car, he dragged me to see James Chen, who I originally got the lease from in 2009, which I was very unhappy with the first time, I got this car. James went on talking about this crazy new deal that he can give me on the new C250, however, his quote were so bad that the cars msrp is even higher than my C300 back in 2009. The lease quote was so bad that it also requires me to pay even more down payment to get my current lease lower than right now. James was pushy and dishonest, never will I buy or lease another vehicle through him. It was a waste of my time and my mileage going to that stupid dealer, my conclusion is the last time, I will got to that dealer is when I return this car at the end of my lease. More

I never would have believed an internet generated transaction would be so thorough and efficient as it had been while working with Tina and Stacey. I had all the details ironed out, the process was transaction would be so thorough and efficient as it had been while working with Tina and Stacey. I had all the details ironed out, the process was speedy, and my car is just how I wanted it without the hassle. Even after purchase, Tina and Stacey continued to provide great service by going through all of my car's capabilities and ran through them with me; further, making sure I knew how to operate all of the functions in my new car by demonstration. If you want to go to someone who knows the car and who can provide with the quality of service you are looking for, see Tina and Stacey! More

I had the pleasure of working with Fadi Hijazi. From the moment I submitted a request for more information on the internet, Fadi was there to answer all the questions I had. I never felt pressured or made moment I submitted a request for more information on the internet, Fadi was there to answer all the questions I had. I never felt pressured or made to feel rushed. Fadi was completely honest with me and answered every question I had. My schedule is pretty bad and Fadi even came in on his day off to take care of some paper work because that was the only day I could make it. In short Fadi is an awesome sales guy and made my experience better than I could have imagined. I purchased this car for my birthday and when I came to pick it up, it was picture perfect and even had a bow on it! I love Penske mercedes and Fadi even more. When I purchase another Mercedes it will be from Fadi at Penske! I hope to revisit Fadi at Penske in about 6-8months to purchase another car!! More

I recently purchased a brand new 2012 ML350 Mercedes Benz. I’ve been driving Mercedes for years and never thought of going to Penske due to the bad reviews I’ve heard about their service center. I purc Benz. I’ve been driving Mercedes for years and never thought of going to Penske due to the bad reviews I’ve heard about their service center. I purchase all my cars near the beach and have always had a good experience sales and service. I have a good friend who recently leased a car from Tina and told me to check her out and to give Penske a chance. Since I live so close I thought why not. With that said, Tina probably has the best customer service I’ve ever experienced and I would rank her right up there with the Ritz Carlton without a doubt. Price wise she’s pretty close to others minus a few hundred, but totally worth the experience! If you want the best car buying experience go see Tina!! More

This review is for my experience with the sales department. I just recently purchased a new 2012 C class, and my experience couldn't have been better. Fadi, my salesman, was upfront with the pric department. I just recently purchased a new 2012 C class, and my experience couldn't have been better. Fadi, my salesman, was upfront with the pricing right away, with no gimmicks or strings attached. He's very patient, and is always willing to negotiate a fair price. This is my 3rd Mercedes purchased from Penske through Fadi, and if you're strongly considering getting a good deal and excellent service, I would highly recommend you start by asking for Fadi. More

Just bought my first Mercedes C250 Sport Sedan from Penske. Thanks to Tina Barela, the entire process was quick and smooth! I got a great deal from Tina who was very friendly and professional. I high Penske. Thanks to Tina Barela, the entire process was quick and smooth! I got a great deal from Tina who was very friendly and professional. I highly recommend Tina to anyone who's looking for a new Mercedes. More

Tina is very responsive in emails and getting back to me on pricing and information about the vehicle (even after her work hours). She gave me a great deal on the 2012 C250 sport sedan and even took a step on pricing and information about the vehicle (even after her work hours). She gave me a great deal on the 2012 C250 sport sedan and even took a step further to look for more incentives offered by MB. I got out of there in less than 2 hrs with all documents signed. The process was the fastest ever compare to the previous buying experiences from other dealers (this is the seventh car that I've got). The key thing that I want to stress again is her responsiveness on all communication. Definitely contact her if you are interested in purchasing a MB. More

I must say my visit to Penske Mercedes was a great. Tina Barela was not only very friendly but a great help. I will be referring all the friends and family to Tina. Barela was not only very friendly but a great help. I will be referring all the friends and family to Tina. More