Mercedes-Benz of West Covina

Tina and Penske Mercedes was very easy to work with. She gave me the best price. No haggle needed. Very professional and great communication. Would definitely work with her again. gave me the best price. No haggle needed. Very professional and great communication. Would definitely work with her again. More

Tina was freindly, active listener. Understood what I wanted. Provided great product and product information. Tina antiscipate my after sales need and welcomed me to return for instruct tion on operating wanted. Provided great product and product information. Tina antiscipate my after sales need and welcomed me to return for instruct tion on operating features that are new to me. Thank you Tina. Thank you! Tina is a professional woman . I like her as Sale Associate. More

My best experience with any dealership, very good customer service, Tina Barela was very knowledgeable, informative, and made you feel very comfortable thru the whole process and even made follow up customer service, Tina Barela was very knowledgeable, informative, and made you feel very comfortable thru the whole process and even made follow up calls to ensure we were very satisfied. We truly were and I would recommend this dealer to all. Good Jod Penske. More

I did all my research online before buying my first Mercedes (GLK350) here. When I found the one I wanted in their online inventory, I requested more information through their website. Jim responded Mercedes (GLK350) here. When I found the one I wanted in their online inventory, I requested more information through their website. Jim responded quickly with all the information I needed. For me, this dealer is not the closest one to me, but using DealerRater was very helpful in deciding to make the visit. I'm very glad I did because I met with Tina at the dealer and the experience was completely comfortable, friendly, and efficient. This is the way car sales should be! I will definitely use this dealer again if I have the opportunity, and I will strongly recommend them to my friends and family. More

This is my first Mercedes experience and Tina made it great! I shopped 5-10 dealers in person and over the phone. Tina was definitely the easiest and the most straight forward to deal with. Because of he great! I shopped 5-10 dealers in person and over the phone. Tina was definitely the easiest and the most straight forward to deal with. Because of her exceptional customer service, I finally decided to go to Penske to get the car. She came in on her day off to take care of me. If you are thinking about getting a Mercedes, go see Tina and she will close the deal you want! More

I gave Penske Mercedes an excellent rating because in visiting two other dealers, Penske dealership supercedes the other two. I was very impressed with the sales person, Tina Berela. She was very knowled visiting two other dealers, Penske dealership supercedes the other two. I was very impressed with the sales person, Tina Berela. She was very knowledgeable, friendly and professional. I have purchased all my Mercedes from Penske and I will continue to do so because of their high quality of service! More

Tina Barela was super nice and super friendly. She helped me a lot to get the deal I want and what I can afford. I would recommend her and the this dealer to my friends and family. me a lot to get the deal I want and what I can afford. I would recommend her and the this dealer to my friends and family. More

I went to this dealership and because they called me to come in and look at a car. I drove 1 hour through LA traffic to get there because he told me that I needed to get down there so I rushed. I told him come in and look at a car. I drove 1 hour through LA traffic to get there because he told me that I needed to get down there so I rushed. I told him before that I was pre-approved and any downpayment was ok. When I sat down to fill the paperwork they said the car was sold! NEED I SAY ANYTHING MORE ABOUT THIS DEALERSHIP?????????????????????????????? AFTER THIS, I NEVER GOT A SORRY OR WHAT THEY CAN DO TO FIX THE PROBLEM. NICE DEALERSHIP!!! NOT More

I would like to thank you for your leadership since without it my experience this week at the above referenced dealership would most assuredly not have been possible. I know that employees act in acco without it my experience this week at the above referenced dealership would most assuredly not have been possible. I know that employees act in accordance with the way they are expected to from their management team(s) and as such you have two (2) employees worthy of your recognition because they exemplify what Mercedes Benz is all about. Phil Carreon, Service Manager and Tina Barela, Sales Associate - are amazing for different situations but the same core principal values. I'll be brief.... Tina has sold my husband and I 3 cars over the past 9 years. Recently, I was thinking of trying out BMW. Since I've been a Mercedez driver since 1993 I thought a change might be good. Tina understood my position and what turning 50 meant to me.... She knew I needed something more "fun" and younger feeling than the E350's I'd been accustomed to... I wanted sporty, economical, "zippy" to put it as plainly as I can. She turned me on to a C250 and Wow.... completely surprised and delighted.... More importantly though, a relationship has been developed with Tina that goes far beyond "car purchases" - she is my friend... she is my husbands friend and we would not buy a car without her. She has become our trusted advisor when it comes to car purchases and she deserves every bit of recognition you can give her as I am certain she fosters what you require from your staff and then some. Phil Carreon is someone I've seen both at your dealership in W.Covina as well as the Walters Riverside dealership... I have had minimal and brief encounters with him until a recent event. Boiled down, Phil is amazing. Not only did he answer my questions and help me to better understand my new vehicle... he made me genuinely feel like I was talking to a friend and in his "service department" it felt like being at a family gathering where everyone knows your name... all are smiling..... eager to help both me and him and I just couldn't get over how much time he took with me without making me feel like an imposition. Our meeting was less than 30 minutes but every minute was valuable information. Phil is kind, smart, professional and wise beyond his years. He even went so far as to help me figure out my new cell phone while we were waiting for others to get back to him with information. I couldn't believe how caring this individual was. He loves his job... he loves people... he loves life and it shows.... I have been taking my car for service to Walters in Riverside (even though I always purchase from Tina in W. Covina) - but quite honestly I will now take my car for service to the W. Covina dealership even though a slightly further drive from my office - because I trust Phil. Thanks for LISTENING! More

Chas at the parts dept., was exceptional. He took care of a problem to my complete satisfaction. Chas turned a negative into a positive experience. I've been going to Penske for ten years and have come to ex a problem to my complete satisfaction. Chas turned a negative into a positive experience. I've been going to Penske for ten years and have come to expect this great service. More