Mercedes-Benz of West Covina

I worked with Michel Mousaed in Sales and Danny (Finance Manager) to lease my new 2014 C250. They made the process very easy and quick. My decision was made within an hour and their service was great. They Manager) to lease my new 2014 C250. They made the process very easy and quick. My decision was made within an hour and their service was great. They were very friendly and very detailed in explaining everything I needed to know. I will definitely be going back to them for future purchases and will definitely recommend them to my friends & family. More

Steve Shaw is the man you show visit if you would like to buy a Mercedes-Benz. Knowlegable, friendly, efficient, and professional. I bought a 2014 GLK 350 from him in few hours. Daniel buy a Mercedes-Benz. Knowlegable, friendly, efficient, and professional. I bought a 2014 GLK 350 from him in few hours. Daniel More

My experience with Alex Velasco went very well. At first, we were just looking. Alex was very polite and did not try to push the sale. Which is one thing that turns me against making a purchase. He found my we were just looking. Alex was very polite and did not try to push the sale. Which is one thing that turns me against making a purchase. He found my price point and showed the cars in my range. This saved time. Once we made a selection, he was very informative. Seemed to know alot about all aspects of the car. The financing went very well. Overall, it was a great experience. I would highly recommend Alex and this dealership. Good work Alex! Tom & Sandy Marquez/Upland CA. More

I wouldn't ever sit down and take the time to write these three simple letters W-O-W about just anybody. These guys at Beverly Hills dealerships are just jaded and stuck up jerks whereas this was an ex these three simple letters W-O-W about just anybody. These guys at Beverly Hills dealerships are just jaded and stuck up jerks whereas this was an experience you'd never call anything but efficient, effective, productive and super pleasant! I really mean it! No overselling, no bull...THIS IS THE ONLY DEALERSHIP I WILL BuY FROM NOW ON! LOUIS YOU ARE A ROCK STAR AT WHAT YOU DO! THANKS FROM THE BOTTOM OF MY HEART! More

I realize in this modern-day dealership services are usually followed up with electronic surveys; however, when service is truly exceptional, I believe it should be followed up with exceptional praise a usually followed up with electronic surveys; however, when service is truly exceptional, I believe it should be followed up with exceptional praise and recognition. I am so very pleased with Craig Tom as my service advisor. I had the great fortune of being aligned with him upon my first visit and subsequent visits to Mercedes Benz of West Covina. Craig takes the time to listen attentively to my needs and concerns each time I visit, and, better yet, even before I arrive. When we discussed the best way to contact one another, Craig told me he prefers e-mail since that enables him to respond more quickly and efficiently than a phone call. He has truly lived up to his promise of speedy response time, and that matters to me greatly as a customer. My service issues are always 100% completely resolved to my satisfaction. More

Tina helped my find the car I was looking for and thanks to her I had an excellent car shopping experience! I had been to mercedes of ontario, and riverside dealers and received such poor service I was almo to her I had an excellent car shopping experience! I had been to mercedes of ontario, and riverside dealers and received such poor service I was almost deterred from buying the Mercedes I wanted and nearly settled for a dodge (who by the way are also have horrible sales people!). I decided to give Mercedes of West Covina a try and met Tina who was helpful, personable, and an excellent sales person! I honestly could not have asked better customer service. My bf and I are looking forward to purchasing our next car there, and have recommended this dealer to friends and family :D More

I wanted to buy a 2013 ML 350, we ordered the car, after the car arrived, 3 months later, we were told that he can not honor the price that was agreed upon before because there are not enough cars in the ma the car arrived, 3 months later, we were told that he can not honor the price that was agreed upon before because there are not enough cars in the market and he has to sell us the car with a higher price from what has been agreed upon. He was very rude and told us to go and buy BMW in a sarcastic way. The manager agreed with him, that because the ML350 is short in the market , they will not honor the price. I had to take a day off from work that day to buy the car the we have been waiting for 3 months. My advise, never deal with the dealer or the dealership that can respect you and respect the word that they give you. Prior to dealing with that sales person, we were with another sales personthat will never answer our calls and never returns messages, she always claimed that she never got the call or the message. I totally advise against dealing with this dealership untill they behave in a professional manner. I bought my car later from Mercedes Benz of Ontario with no hassle. More

Hello: I purchased my first Mercedes-Benz (1999 Hello: I purchased my first Mercedes-Benz (1999 C280) in May 2000 from Paul Blackburn. Since I had that car until August of this year, I dealt Hello: I purchased my first Mercedes-Benz (1999 C280) in May 2000 from Paul Blackburn. Since I had that car until August of this year, I dealt with many service people over the years (Carlos Alatorre, Mike Daniels, Jim Lynch, Brian Wing). Hope I didn't forget anyone. All were friendly, efficient and accommodating. No exception when I purchased my 2013 C350 from Tina Barela. Ted Cheu handled my financing. Both were friendly, efficient, knowledgeable and accommodating. I would not hesitate recommending Penske Mercedes-Benz, Tina and Ted. Brian Wing also took excellent care of me - and my 1999 C280. I told Brian not to take it personally, but I hope not to see him anytime soon . . . Thank you. Cynthia Park Supervisor, Charitable Giving, Grants, Community Outreach DreamWorks Animation SKG 1000 Flower Street Glendale, CA 91201 818-695-9956 cynthia.park@dreamworks.com More

Tina is a very professional and courteous sales manager. She won me over from Fletcher Jones with whom I had prior appointment. I am glad that I had her help me buy my new ML 350. She won me over from Fletcher Jones with whom I had prior appointment. I am glad that I had her help me buy my new ML 350. More

This was my 3rd car that I purchased from Penske MB and every time my sales associate Tina went above and beyond to get me the best value. I would definitely recommend this dealership and Tina to my friend every time my sales associate Tina went above and beyond to get me the best value. I would definitely recommend this dealership and Tina to my friends and associates. More