Mercedes-Benz of West Covina
West Covina, CA
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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WORST customer service!! never coming back I went in to this dealer to buy a c class. The guy that help us (not helpful at all) didn't even introduce himself. I told him I want to buy a c300. I went in to this dealer to buy a c class. The guy that help us (not helpful at all) didn't even introduce himself. I told him I want to buy a c300. All he does is point me to the car and said that's the c300. he doesn't even looks motivated to sale a car. After talking to him for 5 mins.. I just walked out. worst experience ever... More
Ivy Chieu is an amazing dealer. She worked hard to please us and she was calm, patient, and very friendly. She is truly a people person. This was the best experience we have ever had in purchasing a car. S us and she was calm, patient, and very friendly. She is truly a people person. This was the best experience we have ever had in purchasing a car. She does not pressure or make you feel uneasy. She hides nothing and explains everything clearly. This employee should be commended on a job extremely well done. We applaud her and celebrate Penske Mercedes of West Covina for having such an excellent dealer/employee working for them. Sincerely Alicia and Javier Herrera. More
I had called to find out hours for stopping by to see their smart car. I had given my name to the salesman, but not my phone number. But by caller id they got my number and kept calling me back about onc their smart car. I had given my name to the salesman, but not my phone number. But by caller id they got my number and kept calling me back about once a week. I considered that to be invasive considering that I had not given them my number, but only spoken with a salesman. Sometimes it was the salesman who called and left a voicemail, sometimes the sales manager. In the end, I fell in love with a different car and bought it. They just happened to call again while I was signing the papers for the other car of my choice. I told them I had decided on a different car. The man, who said he was a sales manager, became very aggressive with many personal questions. What did you buy? How much did you pay? etc. etc. But the worst thing was that he started insulting me. He said "You're going to be sorry that you bought that car ! You won't be happy with that car !" Wow. The minute he found out that I had bought a car elsewhere, he went into a split personality, and became an attacker. If such a person is allowed to work at this dealership, I wonder if the management generally have hidden aggression that could pop at any moment. Certainly, I do not recommend calling them. If you are really interested in a car there, go in person, but do not give out your personal data to them unless you really want a particular car there. More
If you are looking for a Mercedes-Benz car, please go to Penske Mercedes-Benz of West Covina and ask for Teddy Dong, because he is so professional, friendly and helpful, he helped me pick the car I want and Penske Mercedes-Benz of West Covina and ask for Teddy Dong, because he is so professional, friendly and helpful, he helped me pick the car I want and helped me got the price I want ( best price in town ) and the whole process was only 3 hrs include my trade in. More
Steve Shaw at West Covina Penske is the best of the best. His professionalism and service exceeded our expectation. He was not pushy and was very patient with us. All the employees and other sales reps were His professionalism and service exceeded our expectation. He was not pushy and was very patient with us. All the employees and other sales reps were also very friendly even the finance manager had a big smile on her face as she greeted us to finalize the paper work. Over all I give this dealership 5 stars. I would definitely recommend you purchase your car here. More
Tina was great with the sale. She was a lot faster than other dealers that I have gone through in finding me the right car. Everything was straight forward. I recommend her for any Mercedes-Benz sale, or a other dealers that I have gone through in finding me the right car. Everything was straight forward. I recommend her for any Mercedes-Benz sale, or any car sale in general. The location was also great, comfortable, felt more high class than other Mercedes dealerships, and had a lot of nice cars to look at in the showroom. More
Phillip provided exceptional customer service and the best deal for a new ML550. Friendly, informative and a pleasure to do business with. Will recommend friends. best deal for a new ML550. Friendly, informative and a pleasure to do business with. Will recommend friends. More
I heard an add on the tv. I was interested in the smart ev. I went into this dealership. they were very very professional, listened to my request, showed me the vehicle, we wrote it up and it was done. ev. I went into this dealership. they were very very professional, listened to my request, showed me the vehicle, we wrote it up and it was done. I have recommended several persons to this dealership and Kamaal Peterson. I have kept records regarding my daily use & to date have saved over $400.00 in fuel charges. We have 34 solar panels on our roof at home which we bought (not leased) so we are very pleased with this vehicle. I have been showing my friends that I don't drive over 60 miles on any given normal day and this vehicle has been perfect. We have other vehicles for longer distance needs. I have never leased a vehicle and Kamaal showed me why a lease would be my best option at this point. I am very very pleased and satisfied with my experience in acquiring this vehicle. Willard. M. Ripley More