Mercedes-Benz of West Covina

Never again STAY AWAY .. My girlfriend and I bought a 17 300c coupe paid cash should have been simple they kept one set of keys do not know why and called the salesman several time left messages bought a 70 300c coupe paid cash should have been simple they kept one set of keys do not know why and called the salesman several time left messages bought a 700.00 memory chip they told me 3 or 4 days STILL waiting for a call they too will not call back or answer the phone They SUCK! More

I went to test drive a vehicle I saw online, no appointment, which I usually do. I was greeted; introductions helped right away. I am looking at my options at this time to make my final decision ne appointment, which I usually do. I was greeted; introductions helped right away. I am looking at my options at this time to make my final decision next month. The dealership keeps in contact with me regularly. I appreciate it.. More

fraud AVOID THOSE FRAUDS those guys committing fraud by selling car to you main time the car is sold to different people days or day before, but their sal AVOID THOSE FRAUDS those guys committing fraud by selling car to you main time the car is sold to different people days or day before, but their salles still demanding wire transfer and telling you they still have a car. when i spoke to Alex the manager , he was sarcastic and laughing at me after i paid and he was saying the car was sold to different people , but they only provided bank account day ago. THAT VERY HORRIBLE AND ILLEGAL WAY TO SELL A CARS. More

Poor service Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked f Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept. They should live up to their name. Service is worse than other non luxury car dealers. More

Don't act like you are doing ME a favor by offering the car. Contacted dealership to inquire about purchasing a used Mercedes, however the email replies made it feel that I was asking for permission to be allowe Contacted dealership to inquire about purchasing a used Mercedes, however the email replies made it feel that I was asking for permission to be allowed into an exclusive club. All formal "niceties" aside, there was no genuine care toward trying to arrange for the purchase. More

Penske Mercedes Benz Service Department See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and un See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and understands the quirks and attention to detail of auto enthusiasts like my self and others who have recommended him to me. I used to take my previous vehicle to him and continuing with my recently purchased vehicle. I have always had a great experience taking my vehicle for routine maintenance but my most recent visit was for another reason. I purchased a CPO vehicle from an out-of-town MB dealership in Oct 2017 and found out that the vehicle had irregular inner shoulder wear on the 2 front tires after only driving about 2,000 miles. Clearly the tires were irregularly worn at the time of purchase or the vehicle was sold with bad alignment as the ply cords were showing on one of the tires. I had a hard time getting the attention of the dealership that I purchased the vehicle from and once I did make contact, they were slow to help resolve the matter, which was a dangerous situation. After some frustration, I called upon Miles to explain the situation and he quickly went into action to resolve this issue. The selling dealer eventually agreed and followed through on paying for a pair of new tires and a realignment (work was completed at Penske) but Miles already had approval to resolve the matter at no cost to me even when they didn't sell the vehicle. Thank you Miles and Penske for continuing to treat me as a valued customer. More

Service is very poor, salesperson lies to customer. I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. B I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. But when I went to service center, The guy didn't say anything and asked me to wait in the lobby. I waited a long time, the lady told me the service is not free. Service is very poor,service fee is very high. Feel cheated. More

Never go there due to dishonest I went there to text drive and wanted to buy a C/CLA class. Meet the sales guy - Not knowledge about the car, long wait time, xxxxxxxxx a lot, made up I went there to text drive and wanted to buy a C/CLA class. Meet the sales guy - Not knowledge about the car, long wait time, xxxxxxxxx a lot, made up number on the car price that I never agreed upon and wanted to run my credit even there is no need. Conclusion - Never buy from them and bought a new one from other dealership. More

This is my 14th new car and this was my best experience ever I've been going to this dealership for 5 years now all the way from Santa Monica (32 miles away) to take my last 2 Mercedes for service with Jeremy Wa I've been going to this dealership for 5 years now all the way from Santa Monica (32 miles away) to take my last 2 Mercedes for service with Jeremy Wang who in my opinion is the most professional and honest service manager there is. Because of this (and her great reviews) I decided to see Tina about leasing a 2015 C-Class Sport model, and after we talked she said it would be better to order it the way I wanted and that it would arrive right before my lease was up. She is one of the nicest and most professional sales managers I have ever met, she made sure that I was kept up to date on when the car was to arrive. The day I picked up the car she was not feeling well so I was helped by her sales partner Stacey who made the final process fast and easy and is also a very nice person. I am looking forward to seeing them again in 3 years when I lease my next Mercedes. More

Peter Yee was amazing I took my car to Mercedes Benz of West Covina with no appointment Peter yee was able to help me out with my check engine light he got it diagnose with I took my car to Mercedes Benz of West Covina with no appointment Peter yee was able to help me out with my check engine light he got it diagnose within one hour since the repair was going to take longer he got me into a loaner vehicle and call me when the vehicle was ready More