Mercedes-Benz of West Covina

Patti was a lifesaver! She was such a helpful and wonderful person to work with! She made the whole process stress free and gave me a piece of mind during a hard time. Over She was such a helpful and wonderful person to work with! She made the whole process stress free and gave me a piece of mind during a hard time. Overall it was a great experience! More

Who can I contact that’s in a higher position than Todd” This dealership is racist and they sold me a vehicle that has been in an accident! This dealership is racist and they sold me a vehicle that has been in an accident! More

George Kakish is a terrible human being. This is by far the worst service experience I ever had. This is by far the worst service experience I ever had. More

When you walk through the doors you get a bad feeling about this place. I saw sales people vaping on the floor and just sitting on their desks texting. The GM Todd is the definition of a sleezy, rude, u about this place. I saw sales people vaping on the floor and just sitting on their desks texting. The GM Todd is the definition of a sleezy, rude, used car salesmen. I did 2 lease deals 3 years ago with the previous GM Darren and he was a class act. Nothing bad to say about him, but whoever owns Envision group may want to consider who he has running the place. Numbers were up due to covid here and not due to the staff. I would not be surprised if the GM is gone in 3 years time he was rude and insulting during price negations. He made his own staff feel uncomfortable and he is unprofessional. They had the car colors I liked her but to prove a point we walked out and bought 2 new cars cash from MB Fletcher Jones Ontario. Don't waste your money here folks take your business elsewhere. More

Total bait and switch. Do not waste your time there. After long negotiations and agreeing on the price, they switched the price once I came to pick up the car. There excuse Do not waste your time there. After long negotiations and agreeing on the price, they switched the price once I came to pick up the car. There excuse is new employee that only been there for few weeks. I call xxxxxxxx on that. Please save yourself the aggravation and go somewhere else. More

If only I read public reviews beforehand. .. The top part of windshield from the passenger side showed a weir crack line from the top without me driving fast or hitting something hard less .. The top part of windshield from the passenger side showed a weir crack line from the top without me driving fast or hitting something hard less than 1 week of me owning my new vehicle from them. The fact is I was only driving local due to it being a new car and I wanted to give it full care, it was nothing wrong the first day parked in my home yard, and next day afternoon I noticed the crack that came from nowhere.... no stones or anything were found from the surrounding and not any signs from the body to indicate it might be hit .... The sales manager Ray firmly declared the windshield is not under warranty without even seeing what it was like while the sales Kaj said it might or might not be under warranty .. I was apparently upset, not expecting to pay over $50k for a brand new vehicle that cracks within 1 week... Both the sales and service excuse them to be regular happenings, but none of my other cars over a decade had crack like this... It made me recall the sale date when they rushed me to driver off the car even already late night with me paying just a deposit, while some minor dings in the front were claimed to be fixed first . After signing the docs, they asked me to drive it off that night and schedule the service some other day... I can not tell if the windshield has been defective since the beginning, but just I did not notice, and I could not see it at all at late night on the sales date when they rushed me to drive off. I would have never expected I would be so upset because of buying a new car, and a benz, which should have been a happy thing...... No apologies, no compensation, but kicking the ball to the service that kicks back to the sales...... I'd rather keep my old BMW instead of trading in with them... More

Great service and im Happy with my Car. Our salesman Jad helped us get a good deal . I do want to point out the Manager Mark, He was very nice to us and answered all our concerns. We will Our salesman Jad helped us get a good deal . I do want to point out the Manager Mark, He was very nice to us and answered all our concerns. We will sure be back to buy another car soon. More

I purchased my Mercedes before the new owners and had the BEST experience. I called a few months ago because my lease was up. I spoke with the general mgr and he PROMISED to call me back in 5 minutes. Never BEST experience. I called a few months ago because my lease was up. I spoke with the general mgr and he PROMISED to call me back in 5 minutes. Never heard from him. My son and I are both looking to lease 2 new vehicles as our leases are up. I got one letter saying they would save me $137 a month and the next month I get the exact same letter stating I now would be paying $45 OVER my current payment. Don,t they pay attention to these reviews? What a shame. I wish I could find the salesperson from before. Todd the sales manager doesn't respond to anything. More

I have taken my vehicle for service twice both times un qualified fools broke or scratched the cars resulting in extended times and excuses all the way up to general manager! Never never take your vehicles qualified fools broke or scratched the cars resulting in extended times and excuses all the way up to general manager! Never never take your vehicles to this dealership.You will seriously regret it.im not surprised at their dealer rating a blemish on the Mercedes brand More

Sales managers insults their customersThis a complaint Sales managers insults their customers This a complaint against Tao Zhu a Sales manager at Mercedes Benz West Covina. He is very unprofessional. He Sales managers insults their customers This a complaint against Tao Zhu a Sales manager at Mercedes Benz West Covina. He is very unprofessional. He is arrogant and rude. He insulted my wife when my wife was asking questions trying to understand her options about leasing or buying. My wife was talking to her friend on the phone for advice for her buying or leasing decision. He started mocking my wife for asking her friends for advice and laughed at my wife's face while doing so.  After getting insulted, we decided to leave. As we were leaving, my wife was holding on to the papers with the cars Information and leasing and purchasing information that the sales associate gave us when he grab those papers away from my wife's hand saying these are not yours.  My wife had already decided to get a new Mercedes Benz today. She loves Mercedes benz. It's her dream car. Getting the car today was a sure thing. The only question was whether to buy or lease. Tao Zhu's unprofessionalism, arrogance and rudeness made sure that we will never do business with Mercedes Benz West Covina again. More