Mercedes-Benz of West Covina

HORRIBLE EXPERIENCE WITH MERCEDES BENZ WEST COVINA! ! I had seen that they had a Mercedes CLA with the specs that I wanted, so prior to coming In I had been in contact with Zaira Gutierrez as she was a ! I had seen that they had a Mercedes CLA with the specs that I wanted, so prior to coming In I had been in contact with Zaira Gutierrez as she was assisting me. I asked Zaira multiple times to please send me videos of the exterior and interior of the car and she never sent any and kept coming up with excuses. I set up an appointment being optimistic, drove 45 mins and when I got to see the car, it had a huge dent on the back and scratches all over the car and of course it made sense why she never wanted to send me any videos of the car because she knew I wouldn't have gone when I saw the dent. She mentioned the car had been detailed and reconditioned to be in its best state and what I saw was the car in its worst state. Zaira was never transparent or honest, and when she called over her Sales Manager Arthur Mkrtchyan all he said was "Buy the car and we will fix it, if not there will be others who will buy the car the way it is" in the most arrogant way - how ridiculous is that. I will never come back to Mercedes Benz of West Covina as they delivered the Worst Customer Service I've ever seen at a dealership!! I should have read the reviews before coming in as others have shared their horrible experiences here. More

Because I had previously purchased vehicles at this location, I sent my sister to get hers. Moustafa Taleb was the salesperson, and our first point of contact. From the moment I called, he showed great location, I sent my sister to get hers. Moustafa Taleb was the salesperson, and our first point of contact. From the moment I called, he showed great energy, and willingness to earn our business. He went over inventory, and although the prices were a bit lower elsewhere, he made me feel certain we would get a better deal there. When my sister arrived to the dealer, Arthur Mkrtchyan, a sales manager stepped in the transaction because of a few things we were not content with. He was patient, and gave up plenty of options. Arthur went above and beyond to make our deal happen, and made me look really good for choosing them as an option. After my sister took the car, she had an issue with the tire. Again, they took care of it all. My family and I, have finally found a dealer that matches their customer service to the quality of their cars. More

Peter Yee was so helpful with the recommendations my car maintenance. He is very knowledgeable and always professional. Highly recommended! maintenance. He is very knowledgeable and always professional. Highly recommended! More

This dealership was easy to find with easy access right off the 10 freeway and received awesome service from Demitra. Will definitely be coming back. off the 10 freeway and received awesome service from Demitra. Will definitely be coming back. More

My visit to envision Mercedes-Benz is always pleasant. Demitra Lopez is helpful and actually takes her time to ensure my vehicle is serviced correctly and in a timely manner. Definitely come here if you Demitra Lopez is helpful and actually takes her time to ensure my vehicle is serviced correctly and in a timely manner. Definitely come here if you need professional Mercedes service! More

Don’t know why the low ratings. I got exceptional service from Peter and I felt valued as I waited for my car being serviced. Excellent experience! I got exceptional service from Peter and I felt valued as I waited for my car being serviced. Excellent experience! More

Excellent and efficient from beginning to end. Peter Yee has alway been an excellent advisor. Highly recommend. Peter Yee has alway been an excellent advisor. Highly recommend. More

Demitra Lopez was very professional and helpful from beginning to end. I will gladly tell all my friends and family to bring their vehicles for all services. beginning to end. I will gladly tell all my friends and family to bring their vehicles for all services. More

I’ve been going here for years. Matthew Wang is an excellent service advisor. Super honest and helps you out. Wouldn’t go anywhere else. Matthew Wang is an excellent service advisor. Super honest and helps you out. Wouldn’t go anywhere else. More

Came here to get my car serviced and was helped by Matthew Wang. He was extremely helpful and quick to address all of my concerns. Highly recommend him if you need any help! Matthew Wang. He was extremely helpful and quick to address all of my concerns. Highly recommend him if you need any help! More