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Mercedes-Benz of West Covina
West Covina, CA
1,330 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,330 reviews
July 28, 2023
Best service. No waiting to check in. Car is spotless for pick up. Excellent service manager. No waiting to check in. Car is spotless for pick up. Excellent service manager. More
by PAUL
Verified Customer
July 27, 2023
Patti was extremely professional during entire process. She returned my phone calls within minutes and made my car service quick and easy. Thanks for hard work. She returned my phone calls within minutes and made my car service quick and easy. Thanks for hard work. More
by Patrick
Employees Worked With
Patti Maggard
July 27, 2023
Car was fixed okay. Did not even vacuumed well. Did not get respect from associates and cashier. Overall unsatisfactory customer experience. Did not even vacuumed well. Did not get respect from associates and cashier. Overall unsatisfactory customer experience. More
by OAKSOE121
Employees Worked With
Chad
July 27, 2023
Demitra was very helpful and explained what my car needed. She kept me in the loop the whole way due to the extensive service the car needed. She is very professional and a delight to work with at Me needed. She kept me in the loop the whole way due to the extensive service the car needed. She is very professional and a delight to work with at Mercedes-Benz of West Covina. More
by DRSTEVE0
Employees Worked With
Demitra Lopez
July 27, 2023
Great customer service. Riad was very professional and helpful with sincere smiles. The technician explained well on the issue identified and estimated cost before they proc Riad was very professional and helpful with sincere smiles. The technician explained well on the issue identified and estimated cost before they proceeded the fixing. Process was fast and easy. More
by Laura L.
Employees Worked With
Riad Sarieddine
July 27, 2023
Great service. Dan is thorough with providing updates. More importantly, Dan has a refreshing positive attitude to customer service. He's a Rockstar. Dan is thorough with providing updates. More importantly, Dan has a refreshing positive attitude to customer service. He's a Rockstar. More
by scott.hirth
Employees Worked With
Daniel Ranciglio
July 27, 2023
John Chow was awesome and very accommodating given I didn’t have a scheduled service time. Unexpected car matters occurred and he was very helpful. He communicated regularly on the matters requiring a didn’t have a scheduled service time. Unexpected car matters occurred and he was very helpful. He communicated regularly on the matters requiring attention and completion/next steps. Looking forward to future service here at this location as I am new to the area. Thank you again! More
by M.D.INTAL
Employees Worked With
John Chow
July 27, 2023
Had to schedule something before the workweek on a Monday and was able to get back to work in record time. Awesome customer service and communication thank you for everything Mr. Ranciglio! and was able to get back to work in record time. Awesome customer service and communication thank you for everything Mr. Ranciglio! More
by Davidmatthewmac
Employees Worked With
Daniel Ranciglio
