Mercedes-Benz of West Chester - Service Center

Fair and Honest Service Our service advisor, Craig Muelbach is always timely, professional, honest and empathetic with our maintenance and repair needs. I’ve had Mercedes ve Our service advisor, Craig Muelbach is always timely, professional, honest and empathetic with our maintenance and repair needs. I’ve had Mercedes vehicles for 30+ years and can say with hesitation that Mercedes Benz of West Chester is the go-to place for servicing our C300 and GLK350. More

the epitome of service We arrived late for my service appointment and unfortunately there were no more loaner cars available. Craig, our Service Advisor was so helpful. He We arrived late for my service appointment and unfortunately there were no more loaner cars available. Craig, our Service Advisor was so helpful. He rushed our service and communicated the progress while we waited in comfort in the customer area. He could not have been more pleasant and professional. Certainly the best experience I've had thus far with the dealership. More

Fantastic Service Easiest service experience ever! I was told it would take 90 minutes and they finished early. Great staff and waiting room too! Coffee was good too. Easiest service experience ever! I was told it would take 90 minutes and they finished early. Great staff and waiting room too! Coffee was good too. More

Repair Greg in service completed all services well. He was thorough in explaining everything and was completed well .i would buy another vehicle when needed. Greg in service completed all services well. He was thorough in explaining everything and was completed well .i would buy another vehicle when needed. Great job dr David More

Fast efficient service Craig and his team are always fast and efficient. Craig always explains work needed in detail. West Chester Mercedes is better than other Mercedes de Craig and his team are always fast and efficient. Craig always explains work needed in detail. West Chester Mercedes is better than other Mercedes dealerships. More

Mercedes Excellence ! Mercedes Benz of West Chester restored my 2017 E-Class back to its showroom beauty, The repair was excellent and the process was first class from sta Mercedes Benz of West Chester restored my 2017 E-Class back to its showroom beauty, The repair was excellent and the process was first class from start to finish, This is what I expected and was not disappointed, Thank you Matthew Gunn. More

Kept me informed They kept me informed everytime they found another problem . They also kept me appraised of the cost. Appreciated how courteous and Sympathetic the They kept me informed everytime they found another problem . They also kept me appraised of the cost. Appreciated how courteous and Sympathetic they where to what happen to me. More

Excellent! Craig my service advisor has and continues to provide excellent service to my Mercedes-benz. His knowledge of my car, any problem(s) I may have or ju Craig my service advisor has and continues to provide excellent service to my Mercedes-benz. His knowledge of my car, any problem(s) I may have or just routine maintenance coupled with his relationship to the technicians yield excellent results. Professionalism and knowledge of product and service is what makes Craig and MBofWC an excellent choice for me. More

Excellent Service I have been servicing my E320 in West Chester for 18 years! They have taken great care of it as proven by how long I have kept (and loved) my car. F I have been servicing my E320 in West Chester for 18 years! They have taken great care of it as proven by how long I have kept (and loved) my car. From the very beginning, Craig has been my service advisor, who always provided me with expert and straight-forward information on maintenance needs suitable to my car as it got up in mileage. It is still a great car, which is why it was so difficult for me to part with it after all these years. However, I have decided to buy a new Mercedes and am confident that I will receive the same great service. More

Excellent customer service We were extremely pleased with the responsiveness and follow-up of Lynne Knox when we leased our New Mercedes. She always kept in touch and provided u We were extremely pleased with the responsiveness and follow-up of Lynne Knox when we leased our New Mercedes. She always kept in touch and provided us excellent assistance. We are very pleased with our new car and the support she provided in learning all of the electronic items for operating our E300. More