Mercedes-Benz of West Chester - Service Center

Craig is the best!!! Craig is the absolute best service adviser that I have ever had the pleasure to meet and continued to far exceed my expectations. Curt J High Craig is the absolute best service adviser that I have ever had the pleasure to meet and continued to far exceed my expectations. Curt J High More

MB West Chester's Superior Service! Mr. Paul is our service Advisor at West Chester. He stands MB service and his serviceman. He has reviewed my concerns with Foreman. My problems were r Mr. Paul is our service Advisor at West Chester. He stands MB service and his serviceman. He has reviewed my concerns with Foreman. My problems were resolved by his professionalism, expertise and excellent customer service! Unlike MB Wilmington who lacks experience, customer service and lies to their customers. The reputation proceeds their service!! My new home for our GL 550 and ML 430 MB models are at MB West Chester. Although, it is a great commute from MD, it is well worth the quality service and serviceman's wherathal. More

EXCELLENT!!!!! The service was really great 👍🏽 but your prices are MUCH TOO HIGH! I would hope that someone would adjust(lower) the pricing for servicing thank you The service was really great 👍🏽 but your prices are MUCH TOO HIGH! I would hope that someone would adjust(lower) the pricing for servicing thank you 😊 More

Friendly, efficient Felt like the dealership wanted me to have a good experience, which I did. I waited until the car was serviced- on time, as promised Felt like the dealership wanted me to have a good experience, which I did. I waited until the car was serviced- on time, as promised More

Exceptional Service Team Had a intermittent malfunctioning navigation system. ClI called when the problem occurred to see if they could fit me in and told me to bring it in im Had a intermittent malfunctioning navigation system. ClI called when the problem occurred to see if they could fit me in and told me to bring it in immediately so they could diagnose while it was malfunctioning. They had a loanerxwditingvfor me and I wa back on the rod again. They called me after several tests eventually revealed a program error. This is a very customer centered service team and is the best I have ever experienced. More

Excellent service The man that helped with taking my info for service on arrival was the best!! He had a limp. He was awesome and very helpful The man that helped with taking my info for service on arrival was the best!! He had a limp. He was awesome and very helpful More

Best Ever!! This is the best dealership EVER! My service advisor Paul Graziano is really great! His attention to detail is really welcoming.....he is knowledgea This is the best dealership EVER! My service advisor Paul Graziano is really great! His attention to detail is really welcoming.....he is knowledgeable, polite, cares for his customers, and makes your experience at the dealership a great one! More

"Best Service Ever" Service personal was there to greet me when I arrived with loaner car ready. Paperwork immediately taken care of so I could be on my way. Service personal was there to greet me when I arrived with loaner car ready. Paperwork immediately taken care of so I could be on my way. More

Professionalism at Work Dealership is run in the most professional manner that I have ever experienced with the Mercededealership metwork. I would certainly give them five st Dealership is run in the most professional manner that I have ever experienced with the Mercededealership metwork. I would certainly give them five stars on all aspects of their service and I will be sure to go back againan and again. More

Great Service As Always Just had my car inspected and needed new front bakes. Replacing brakes is a lot more involved than it used to be and I'm confident that West Chester d Just had my car inspected and needed new front bakes. Replacing brakes is a lot more involved than it used to be and I'm confident that West Chester does it right. Had some other minor work that they took care of gratis which I really appreciate. I have recommended to at least five of my neighbors that they start using West Chester for service. I can't believe what their dealers discover to fix and their bills go sky high. Have never had that problem here. More