Mercedes-Benz of West Chester - Service Center

Always a good experience Scheduled my service online (easy!), dropped off the car and picked up my loaner. Service was performed on time and at the price that was quoted. Scheduled my service online (easy!), dropped off the car and picked up my loaner. Service was performed on time and at the price that was quoted. More

great service stuffs are very helpful and friendly, during the repair process, the process is updated regularly, and the car is cleaned up nicely after the repair stuffs are very helpful and friendly, during the repair process, the process is updated regularly, and the car is cleaned up nicely after the repair More

Awesome Everyone was very helpful and transparent. Professional attitude yet congenial as well on their manner. It’s never easy spending money on repairs as Everyone was very helpful and transparent. Professional attitude yet congenial as well on their manner. It’s never easy spending money on repairs as it’s a expense you don’t plan for so i appreciate their tact More

Easy and complete service Easy to schedule and service was great. Will return for future service. Made it easy to get a loaner car as well. Samantha was very helpful. Easy to schedule and service was great. Will return for future service. Made it easy to get a loaner car as well. Samantha was very helpful. More

Great Expectations MB West Chester never fails to meet and exceed any and all of my expectations. When I purchased my car, I was told that I had become a member of the " MB West Chester never fails to meet and exceed any and all of my expectations. When I purchased my car, I was told that I had become a member of the "family". This is demonstrably true. The service is fast, friendly, effective and complete. I am sure that everyone I know will hear what a high opinion I have of Mercedes of West Chester. I just wish I had found this dealership sooner. More

Very considerate service experience. We were getting ready for a driving vacation when two concerns developed. Without an appointment, I took my S class in to address them. The Service Wr We were getting ready for a driving vacation when two concerns developed. Without an appointment, I took my S class in to address them. The Service Writer was very courteous and both issues were quickly resolved. Thank you. More

Professional and customer oriented. The service people make sure all repairs and work to be done are listed before the customer leaves the facility. They will call if any other problems The service people make sure all repairs and work to be done are listed before the customer leaves the facility. They will call if any other problems are found, and checkout when picking up the car is thorough and quick. More

TOTAL PERFECTION EVERY ASPECT OF THE SERVICE WAS RENDERED WITH TOTAL PERFECTION. THIS HAS BEEN THE CASE WITH EVERY SERVICE FOR OVER SIX YEARS AND WITH SALES. EVERY ASPECT OF THE SERVICE WAS RENDERED WITH TOTAL PERFECTION. THIS HAS BEEN THE CASE WITH EVERY SERVICE FOR OVER SIX YEARS AND WITH SALES. More

the service part was great i have a real problem with this dealership. Two things. When I call service, I always get a voicemail and a call back may never occur of occur several i have a real problem with this dealership. Two things. When I call service, I always get a voicemail and a call back may never occur of occur several hours later. I also called Finance and never received a call back. I had to call again. How much do I have to spend on a car (I have the S550) to get a real person the first time. Again , the service part was great, just getting customer service is very difficult. Finally still a real issue. I lease my car and the salesperson stated that the lease could be cut short by 6 months if I went into another mercedes product. The time is important due to warranty issues. Finance then told me it all depends on so many factors and may be shorter than 6 months. This makes and extended warranty decision very difficult, and by the way, 25K miles is the least you can buy. Really??? More

Excellent see as usual. Excellent customer service, always friendly and accommodating. Would recommend to family and friends. Appreciate it. Paul Graziano and Alex were espec Excellent customer service, always friendly and accommodating. Would recommend to family and friends. Appreciate it. Paul Graziano and Alex were especially helpful and went out of their way to accommodate. More