Mercedes-Benz of West Chester

I recently stopped by Mercedes Benz of West Chester looking for my first Mercedes Benz. When I arrived, I was greeted by a young man by the name of Christian Martinez, who I had the absolute pleasure o looking for my first Mercedes Benz. When I arrived, I was greeted by a young man by the name of Christian Martinez, who I had the absolute pleasure of working with. Christian was incredibly accommodating, he heard my wants and needs, and without being pushy or persistent, he guided me to the perfect product for me. Furthermore, Christian is a gear head, and a tech head who strongly believes in the Mercedes Benz brand. He is incredibly knowledgeable on everything that makes a Mercedes Benz a Mercedes Benz, and left me with no questions unanswered. My experience was by far the best I have ever had with a car salesman, and it is for these reasons that I will be continuing to do business with Mercedes-Benz of West Chester, and specifically with Christian Martinez for the years to come. Mercedes Benz truly means what they say in their slogan, “The best or nothing” and they extend that philosophy all the way down to the people they employ. More

I recently purchased a vehicle from Mercedes Benz of West Chester and wanted to thank the sales associate Amara! I had a very positive experience and was impressed with the professionalism and excellent cus Chester and wanted to thank the sales associate Amara! I had a very positive experience and was impressed with the professionalism and excellent customer service. I highly recommend this dealership. Thank you, Dave B. More

The worst and most unprofessional dealer ever seen. They couldn't register a brand new van in 4 months. They couldn't register a brand new van in 4 months. More

This past September, my wife purchased a Certified This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to h This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to handle the titling and registration of the car in Delaware, the salesman, Alfonso Colon, insisted that MBWC would arrange for the car to be so titled and registered, even (mis)informing us that he was required to do so by law. To date, over 4 months later, we have not received title to the car, and neither Mr. Colon, his sales manager, nor the General Manager of MBWC, Eduardo Milan, has responded to our many requests for help. More

We’ve had nothing but problems with this dealership. We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car back with used ppp inside, to leaving the car for TWO weeks for a routine service only to get the car back with another problem and don’t even try to get someone in sales or finance to discuss the issues. You may as well be speaking to a wall. Blake the receptionist transfers you to random voicemails. They say they will call back and they don’t. They say they will call when parts are available and they don’t. They were recently sold. Nothing got better it is still a s@!$ show. DO NOT WASTE MONEY OR TIME at this dealership. It is the worst dealership west of Philadelphia. More