Mercedes-Benz of West Chester

Horrible people, Very dishonest. Will never deal with them again, additionally going to sell this S560 piece of junk. Will never deal with them again, additionally going to sell this S560 piece of junk. More

I agree with the other reviewer who says this dealership lacks integrity. It is very sketchy and operates like a stereotypical used car lot rather than a luxury dealership. They did not include run flats lacks integrity. It is very sketchy and operates like a stereotypical used car lot rather than a luxury dealership. They did not include run flats or a spare in my car even though they said they did. I was stranded for three hours with my children when a flat tire occurred and the dealership and road side assistance were of no help. If you use their service center it is horrible. They never do the work right, damage things in the car, and don’t even vacuum it. If you bring up that they didn’t do the requested service they gaslight you and say they can’t find a time to service it. Stay far away. More

Nice salesmen and manager ya ya ya ya ya ya ya ya ya ya ya ya More

In my experience, this location lacks integrity. I had a confirmed appointment to see a $200,000+ car and when I arrived, it was out for a test drive with another customer. While I tried to put a I had a confirmed appointment to see a $200,000+ car and when I arrived, it was out for a test drive with another customer. While I tried to put a deposit on the car, they appeared to purposely stall me for over an hour in order to get a deposit from the other customer. Based on what I was told, they did that because he was financing the car, which yields interest for the dealership, and I was buying it outright. Not what I expected from a high-end car dealership. More

Made appointment parts ordered. Brought car in, wrong parts ordered. Picked car up. Waited until parts in. Brought car back. Wrong parts installed. Now calls not returned. VERY POOR Brought car in, wrong parts ordered. Picked car up. Waited until parts in. Brought car back. Wrong parts installed. Now calls not returned. VERY POOR DEALERSHIP. More

I had a very good experience with MB of West Chester while shopping for a certified E350. The associate I was corresponding with, Valeria Ochoa, was prompt and professional in her responses. Unfortuna while shopping for a certified E350. The associate I was corresponding with, Valeria Ochoa, was prompt and professional in her responses. Unfortunately, the car i was interested in sold prior to my being ready to purchase. More

Mr. Eduardo ( Eddie ) Millan, General Manager, and Mr. Steve Bjorklund are outstanding, very knowledgeable, professional, and strive to please the buyer with great customer service. Mr. Edward Belland , Steve Bjorklund are outstanding, very knowledgeable, professional, and strive to please the buyer with great customer service. Mr. Edward Belland , Salesman and Account Manager is excellent, possesses great expertise, very courteous, and does a super job. Excellent experience at this Dealership, Mercedes-Benz of West Chester, getting my new 2022 C Class AWD.. More

Was expecting much more from this dealership. Asked to have a Sprinter serviced and was told to drop it off and that they would try to fit it in their schedule. Had heard absolutely nothing for 4 Asked to have a Sprinter serviced and was told to drop it off and that they would try to fit it in their schedule. Had heard absolutely nothing for 4 weeks. Had to call and check in to find out that the vehicle that we use for our business daily, had been sitting untouched the entire time. After calling multiple times until they were bothered enough, we finally were able to get them to begin to work on our vehicle. Disappointing. Was promised that the vehicle would be back by 6/30 but was not actually ready until 7/25. More

My recent experience with this dealership was less than ideal. I received a Stop Drive Order recall on my car last week. Technician came to my house Friday to perform the inspection, which unfortunately fa ideal. I received a Stop Drive Order recall on my car last week. Technician came to my house Friday to perform the inspection, which unfortunately failed. I scheduled a loaner pickup, from this dealership, for Monday 7/11. After arriving at the Enterprise counter in the service department I was asked for my “slip” from service. Explained that I didn’t have one, it was a recall, … told to go to service advisor. Service advisor, Will, tells me they don’t have my loaner and I have to go to the Enterprise in West Chester? What??? I’m driven to Enterprise in West Chester who tells me they don’t have my loaner either, it’s at the dealership! Gentlemen even calls the Enterprise counter at the dealership for me, who says yes, they have my reservation! WTH???!!! Back to the dealership. This is now more than an hour of my work day to finally get a car. Very disorganized, frustrating and annoying. More

Overall I have not been very happy with my 2 previous service visits at Mercedes Benz of West Chester. In my last service visit, I brought the car in because of an engine check light coming up. The service visits at Mercedes Benz of West Chester. In my last service visit, I brought the car in because of an engine check light coming up. The car had been serviced less than 2 months ago and had not been run much before the check engine light came up on my first long distance trip since the service. No precursory enquiry as to when it came up was ever asked until I voluntarily explained it to the technician. Also, I had to call up twice to know when my car would be ready for pick up despite being told it would be finished by afternoon. This has happened twice to me with the same service advisor; they did not even bother to inform me that the car would not be ready over the weekend when I had brought it for regular service in April. The service advisor also did not initially go through the invoice details as to how much is being charged for the actual part and labor with me. It was only mentioned that the thermostat has an issue and I need to pay X amount. No other explanation on what the issue was provided until I asked. My previous experience has also been similarly very bad. I had mentioned that the fuel cap lid needed to be changed and they initially forgot about it when I inquired before picking it up they asked for more time to fix it. I tried to give a second chance. Henceforth I am not bringing my car for service at Mercedes Benz of West Chester. More