Mercedes-Benz of West Chester

Rick was very fast to welcome us at the door and make the process of buying our new Benz easy process of buying our new Benz easy More

West Chester’s a great dealership. The managers offer great customer service and help those need. Highly recommend! The managers offer great customer service and help those need. Highly recommend! More

The sales manager, Rick Martinez and his customer service were the best parts about this dealership. were the best parts about this dealership. More

Horrible people, Very dishonest. Will never deal with them again, additionally going to sell this S560 piece of junk. Will never deal with them again, additionally going to sell this S560 piece of junk. More

I agree with the other reviewer who says this dealership lacks integrity. It is very sketchy and operates like a stereotypical used car lot rather than a luxury dealership. They did not include run flats lacks integrity. It is very sketchy and operates like a stereotypical used car lot rather than a luxury dealership. They did not include run flats or a spare in my car even though they said they did. I was stranded for three hours with my children when a flat tire occurred and the dealership and road side assistance were of no help. If you use their service center it is horrible. They never do the work right, damage things in the car, and don’t even vacuum it. If you bring up that they didn’t do the requested service they gaslight you and say they can’t find a time to service it. Stay far away. More

Nice salesmen and manager ya ya ya ya ya ya ya ya ya ya ya ya More

In my experience, this location lacks integrity. I had a confirmed appointment to see a $200,000+ car and when I arrived, it was out for a test drive with another customer. While I tried to put a I had a confirmed appointment to see a $200,000+ car and when I arrived, it was out for a test drive with another customer. While I tried to put a deposit on the car, they appeared to purposely stall me for over an hour in order to get a deposit from the other customer. Based on what I was told, they did that because he was financing the car, which yields interest for the dealership, and I was buying it outright. Not what I expected from a high-end car dealership. More

Made appointment parts ordered. Brought car in, wrong parts ordered. Picked car up. Waited until parts in. Brought car back. Wrong parts installed. Now calls not returned. VERY POOR Brought car in, wrong parts ordered. Picked car up. Waited until parts in. Brought car back. Wrong parts installed. Now calls not returned. VERY POOR DEALERSHIP. More

I had a very good experience with MB of West Chester while shopping for a certified E350. The associate I was corresponding with, Valeria Ochoa, was prompt and professional in her responses. Unfortuna while shopping for a certified E350. The associate I was corresponding with, Valeria Ochoa, was prompt and professional in her responses. Unfortunately, the car i was interested in sold prior to my being ready to purchase. More

Mr. Eduardo ( Eddie ) Millan, General Manager, and Mr. Steve Bjorklund are outstanding, very knowledgeable, professional, and strive to please the buyer with great customer service. Mr. Edward Belland , Steve Bjorklund are outstanding, very knowledgeable, professional, and strive to please the buyer with great customer service. Mr. Edward Belland , Salesman and Account Manager is excellent, possesses great expertise, very courteous, and does a super job. Excellent experience at this Dealership, Mercedes-Benz of West Chester, getting my new 2022 C Class AWD.. More