Mercedes-Benz of West Chester

I purchased my car at this dealership and have had my car serviced here for over 90% of my visits. The vehicle, a 2015 330 has a repeated issue with the coils. On 3 occasions in the last year, one or more co serviced here for over 90% of my visits. The vehicle, a 2015 330 has a repeated issue with the coils. On 3 occasions in the last year, one or more coils failed. This also happened in 2019. E car was under warranty and I was not charged for most of the visits. However, ok the last visit, I was told to replace all 6 coils at a cost of close to $1000. I indicated this is a repeated ongoing issue that should be covered. They refused and now I am considering additional steps. This dealership should have recognized the issue and made me whole. More

Everyone is friendly & very professional. The dealership is very clean. & comfortable. I truly appreciate Matt Davis taking care of me & the needs for my car. is very clean. & comfortable. I truly appreciate Matt Davis taking care of me & the needs for my car. More

Excellent flexible rapid and correct response in a COVID managed environment ensuring the issues were resolved and keeping us in the loop as the work was completed managed environment ensuring the issues were resolved and keeping us in the loop as the work was completed More

Have using MBWC for many years. The service department has always done a great job. In service, Craig and Matt always take care of me! In sales, Greg has sold me several vehicles over the years. I trust has always done a great job. In service, Craig and Matt always take care of me! In sales, Greg has sold me several vehicles over the years. I trust the whole group! More

Craig Mullenbach is the BEST service advisor and always fee like he is honest with me. I think it is ridiculous that you tell me how many words I have to use fee like he is honest with me. I think it is ridiculous that you tell me how many words I have to use More

Incredible customer service from the minute I walked into the dealership. I did not intend to buy a car the day I walked in, but I was so comfortable and impressed with every encounter that I decided to purc the dealership. I did not intend to buy a car the day I walked in, but I was so comfortable and impressed with every encounter that I decided to purchase a car that day. From sales, to paperwork completion to final once over and training, every detail was covered. I would recommend MB of WC to anyone. More

The service was awesome. Took time out to explain the features of the vehicle that was purchased. Will recommend to other friends and family members features of the vehicle that was purchased. Will recommend to other friends and family members More

The purchase of my new vehicle was seamless. The dealerships is very Covid compliant which made me feel very comfortable. Rijon, our salesman was wonderful. dealerships is very Covid compliant which made me feel very comfortable. Rijon, our salesman was wonderful. More

Fantastic customer service experience! Craig Muehlbach in the Services Department has been personally taken care of my cars for over 20 years and his level of details is unmatched the Services Department has been personally taken care of my cars for over 20 years and his level of details is unmatched More

My newly purchased car is a joy to drive in terms of performance and comfort. Its gas economy was a little less than expected. One only disappoinment, the car's technology options not as anticipated. performance and comfort. Its gas economy was a little less than expected. One only disappoinment, the car's technology options not as anticipated. More