Back

Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
Contact Dealership

1260 Wilmington Pike

West Chester, PA

19382

Directions

By Type

Showing 1,844 reviews

February 12, 2021

I always get excellent service at MB of West Chester. Craig has been a very cooperative service adviser for several years. I have confidence in him. More

by hlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Craig and the Mercedes-Benz of West Chester team! We're glad to have you as a loyal customer. See you next time!

February 12, 2021

If I have an issue with my car; they do an outstanding job correcting the issue. I receive a replacement car and I am not inconvenienced and continue with my day. More

by PURPLELAM00@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for trusting the Mercedes-Benz of West Chester team with your service needs! We look forward to your next visit with us!

February 11, 2021

this dealership is very professional and my vehicle is well taken care of. This is the only place I will take my vehicle. Mike Strickland is the best!! Thank you More

by Jarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel, Michael Strickland
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the 5-star review of Mike and Mercedes-Benz of West Chester, Jarrell! We appreciate your business and we'll see you next time!

February 11, 2021

MB of West Chester is my preferred choice for service. They are very professional and always treat me with respect. The Service Team is great. More

by trishmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Graziano, Jennifer Silva
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Mercedes-Benz of West Chester Service team! We're glad to have you as a customer. See you next time!

February 11, 2021

My visit to Mercedes Benz of West Chester was very good. The staff was pleasant and the service was done in a timely manner. I have no complaints about this Dealership. More

by ADJSRWFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit. - The Mercedes-Benz of West Chester Team

February 11, 2021

Never heard back from Paul. I sent him an email with a concern and never got back to me. I was given a price on the phone when I made the appointment and when the service was finished i was charged more. More

by RMURRAY63
Recommend Dealer
No
Employees Worked With
Paul service department
Feb 23, 2021 -

Mercedes-Benz of West Chester responded

Hello. Thank you for your review. It is my understanding that contact was made with you to resolve your concerns. If this is not the case, please reach out to me directly. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

February 10, 2021

It was good doing business with MB of West Chester. We purchased two cars, E450 & GLC300. Altogether we have brought 6 cars from this dealership and received nothing but the best service on purchase and m More

by SJMUNDELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

We are so impressed that our team continues to provide you with exceptional service during your purchases! Thank you for returning to Mercedes-Benz of West Chester for all six of your vehicles and for leaving us this great five-star review! We appreciate your business, and we hope you enjoy your E 450 and GLC 300!

February 10, 2021

It was a pleasure to do business with you. I came home with a beautiful car. My sales man Ed made things easy and bent over backwards for my wife and me!!! More

by SHADOW_BOXER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Belland, Stephen Bjorklund
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

It was our pleasure to take care of you! Thanks for this great review of Ed and Mercedes-Benz of West Chester. We hope you love your new ride, safe travels!

Feb 11, 2021 -

SHADOW_BOXER26 responded

Thank you!!! I do love the car!!

February 10, 2021

The prompt and thorough service and attention to detail by Frank Delaurio, Juan Rodriguez, and Finance Mgr, Matt was impressive and much appreciated. I give them an "Excellent" rating!! More

by mkd6209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bjorklund
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the excellent rating! It makes our day to hear that Frank, Juan, and Matt were able to show you the prompt service you deserve! We hope you enjoy your new vehicle and visit us again soon! - The team at Mercedes-Benz of West Chester

February 10, 2021

Greg especially was absolutely fantastic! His 21 years at Mercedes-Benz definitely shows!! The dealership cared about meeting my needs and providing a great experience... And what a car this is! I absolutely More

by JAMES.RONDEPIERRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie, Greg Roth, Stephen Bjorklund, Michael Strickland
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

James - thank you so much for taking the time to share this wonderful feedback about your experience with Greg! All of us here at Mercedes-Benz of West Chester are happy to hear that you're loving your new vehicle so far and we hope we have the opportunity to work with you again in the future. Take care!

...
66
...