Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,844 reviews
April 10, 2021
Before my last visit everything was professional and meant the standards of Benz. However, my last experience was the worst and almost made me seek another repair place. My rep was the worst by telling meant the standards of Benz. However, my last experience was the worst and almost made me seek another repair place. My rep was the worst by telling me he had no time to assure that my cover will take care of my repairs. More
by Bridgettecrews
Verified CustomerEmployees Worked With
Greg Roth, Stephen Bjorklund
April 08, 2021
Rijon, Matt and Jeff were all extremely friendly and knowledgeable. They are an asset to the dealership. Jeff knew everything about the car and helped us learn the controls. Matt was precise with the knowledgeable. They are an asset to the dealership. Jeff knew everything about the car and helped us learn the controls. Matt was precise with the financial items and Rijon really listened to what we were looking for and found the perfect vehicle. More
by Elizabeth D.
Employees Worked With
Rijon, Matt and Jeff, Stephen Bjorklund
April 08, 2021
They valued my time, were very thorough, and met all my needs! They did everything I needed remotely to make my in store experience as quick as possible. They were also very patient. needs! They did everything I needed remotely to make my in store experience as quick as possible. They were also very patient. More
by Jocelyn
Employees Worked With
Jennifer Silva, Stephen Bjorklund
April 08, 2021
Awesome service thank you to alphonso colon for assisting us. Why is there a twenty five word minimum. I've said it all. Love you us. Why is there a twenty five word minimum. I've said it all. Love you More
by Kafi
Employees Worked With
Alphonso colon, Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
April 08, 2021
Excellent service. Friendly people. I have been a customer since 2006. Car has always been washed and ready on time. 2006 M Class 2013 M Clasd 2017 GLE350 by far the best car I have ever ow customer since 2006. Car has always been washed and ready on time. 2006 M Class 2013 M Clasd 2017 GLE350 by far the best car I have ever owned More
by RUMBA215
Employees Worked With
Greg Roth
April 08, 2021
Excellent service; efficient; superb customer service; it makes the buyer experience pleasant and enjoyable I have been buying/leasing through Jennifer Silva who is absolutely a first class person and very makes the buyer experience pleasant and enjoyable I have been buying/leasing through Jennifer Silva who is absolutely a first class person and very professional More
by PAR1
Employees Worked With
Jennifer Silva, Stephen Bjorklund
April 07, 2021
Juan Rodriguez allowed me to have a wonderful first time buyer experience. I love my car and the entire process was very delightful. Thank you. buyer experience. I love my car and the entire process was very delightful. Thank you. More
by Valencia0322
Employees Worked With
Juan Rodriguez, Miguel Flores
April 07, 2021
Excellent service. Have full confidence in the service team. Can not imaging taking my Mercedes Benz anywhere else for service. The maintenance team at West Chester MB excels. team. Can not imaging taking my Mercedes Benz anywhere else for service. The maintenance team at West Chester MB excels. More
by ERMMPM
Employees Worked With
Paul Graziano
April 07, 2021
On a consistent basis all members of the service dept. perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Mu perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Muehlbach is the individual who usually handles our transactions with the upmost politeness, courtesy, professionalism, and timelines. All of our dealings with Craig always have OUTSTANDING results. Additionally, the Service Manager was always helpful and supportive when needed. It is always a pleasure to do business with Mercedes of West Chester - and our friends and relatives are aware of this ! Regards & Thanks Ron & Rosa Bernard More
by RONALDPB1
Employees Worked With
Craig Muehlbach, Matthew Reimel, Michael Strickland
April 06, 2021
Branden was quick, honest, and great to work with. He always responded to any text or call I made throughout the process. He’s doing great in sales at MB. always responded to any text or call I made throughout the process. He’s doing great in sales at MB. More
by KelleyD
Employees Worked With
Branden, Stephen Bjorklund
