Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,844 reviews
April 15, 2021
Quick, professional and done as promised. Staff was welcoming. Disappointed no coffee though Keurigs only cost a couple bucks. https://commercial.keurig.com/?afhpromo=300000340162979&gclid=Cj0KCQjwyN-D welcoming. Disappointed no coffee though Keurigs only cost a couple bucks. https://commercial.keurig.com/?afhpromo=300000340162979&gclid=Cj0KCQjwyN-DBhCDARIsAFOELTnK7XYyzJ_-M_zKjA6wFIMuBeinIR54INQHRfkVi4Fw5h0oo-tC4eUaApgpEALw_wcB More
by GREG@ARDMORECO.COM
Verified CustomerEmployees Worked With
Not sure
April 14, 2021
Paul Grazino told me new rear springs would be needed for my 2009 ML350 for next inspection. I took my car to a friend we put it on a lift. The rear springs are fine especially so there is only 71knon it my 2009 ML350 for next inspection. I took my car to a friend we put it on a lift. The rear springs are fine especially so there is only 71knon it ant was garage kept since newly purchasing it in 2009. My headlights were installed incorrectly some years ago xx and it took two visits to resolve. I honestly believe your service department purposely deceives the public for profit. As far as the springs go, Paul never provided photos as promised as well. I will be filing a complaint with the PA Attorney general ..Bureau of consumer protection. I want the $125.00 refunded for the headlights to be reset, due to your error. More
by JCSJR21
Employees Worked With
Paul Graziano
April 14, 2021
Always outstanding service.Craig M is wonderful to work Always outstanding service. Craig M is wonderful to work with. Would not go any other dealer to have our car service or purchase a new car. Always outstanding service. Craig M is wonderful to work with. Would not go any other dealer to have our car service or purchase a new car. More
by JDEXTER321@yahoo.com
Employees Worked With
Greg Roth
April 14, 2021
Great service nice place people and equipment efficient service great service good quality service well worth no time to waste hours good no complaints about ser service great service good quality service well worth no time to waste hours good no complaints about ser More
by osman_diallo
Employees Worked With
Lynne Knox, Jennifer Silva
April 13, 2021
Greg Roth is the best. I’ve worked with him for years. He makes the experience painless. I would recommend this dealer to everyone. Great experience He makes the experience painless. I would recommend this dealer to everyone. Great experience More
by FPASSERIN
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
April 13, 2021
They were very polite and super quick with getting me the car I wanted! I enjoyed my experience here and they were very reasonable. I would definitely 100% recommend! car I wanted! I enjoyed my experience here and they were very reasonable. I would definitely 100% recommend! More
by NTLRIVERA
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
April 11, 2021
The service guy I dealt with was rude and dismissive. He didn’t want to answer my questions about the estimate and provided no help in trying to get me a trade in on it. Generally tried to make me feel lik didn’t want to answer my questions about the estimate and provided no help in trying to get me a trade in on it. Generally tried to make me feel like a stupid female wasting his time. I would never go back there again. The price for repairs was ridiculous. More
by TGRIESSER
Employees Worked With
Matthew Reimel
April 11, 2021
Bruce was helpful and communicated regularly but the Car was not ready when we picked it up - insulation panels were in the trunk and not put back, requiring a return service visit. Mats were missing and st was not ready when we picked it up - insulation panels were in the trunk and not put back, requiring a return service visit. Mats were missing and still have not been replaced. More
by Seforrest
Employees Worked With
Bruce Gilbert
April 11, 2021
I will never go anywhere else for service on my Mercedes. The service technicians do excellent work and everyone I encounter is professional and friendly. Turn-around time is reasonable and, only once do I v The service technicians do excellent work and everyone I encounter is professional and friendly. Turn-around time is reasonable and, only once do I vaguely remember having to return it for a bit more work. I appreciate the use of a loner vehicle while mine is being serviced. All kudos, no complaints. More
by Kathy
Employees Worked With
Craig
April 10, 2021
Very good experience for each time of the service, Staffs are very friendly, especially every time after the service, my car looks very clean, because it’s been washed. are very friendly, especially every time after the service, my car looks very clean, because it’s been washed. More
by ShannonSun
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
