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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,844 reviews

June 02, 2021

Juan was very wonderful, he made sure I was comfortable with my purchase and fixed the few problems that came up during test drive.the More

by BSESAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez , Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the review! We appreciate your honesty and look forward to providing a five-star experience next time! - Mercedes-Benz of West Chester

June 01, 2021

This dealership is emerging from a year of lockdown. Hopefully it can get back to it golden days where customers were king. The service was warm. More

by Watobo61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

We appreciate your patience and understanding during these unpredictable times. Thank you for taking the time to leave us your review! We'll see you next time for five-star care! - Mercedes-Benz of West Chester

June 01, 2021

It was an beautiful experience when I walk into the dealership I was greeted by Mohaen and the person at the front with an superb More

by Mommajoneschris
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mohsen Mohimani
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

We’re delighted we could deliver an excellent experience! - Mercedes-Benz of West Chester Team

June 01, 2021

Matt was amazing and took care of all my needs. I really appreciated how he cared for my time; I was not “stuck” at the dealership all day. Very smooth process and I am looking to purchase an additional car More

by Bessie Bristow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt (formerly in finance)
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

We're glad Matt could take care of everything for you! Thank you for this great review and for being a Mercedes-Benz of West Chester customer! We'll see you next time!

June 01, 2021

They were able to accommodate me at the last minute. Friendly and prompt service with clear explanation of what might be causing the issue with my car. More

by CALMBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faz Mehmood, Stephen Bjorklund
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

We're so happy our team could help! Thank you for the awesome review! – Mercedes-Benz of West Chester

June 01, 2021

Staff was very professional and friendly. They made sure I was completely satisfied with my service before I left. Would definitely come back and recommend. More

by MRSRUFN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Jun 02, 2021 -

Mercedes-Benz of West Chester responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. We look forward to your next visit to Mercedes-Benz of West Chester!

June 01, 2021

Alfonso was excellent, he demonstrated professionalism and courteousness with my decision on purchasing a new GLE...it’s gorgeous gorgeous! Mercedes overall has a different type of sophistication!! More

by Shaina M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five-star review, Shaina! We're so happy Alfonso made the experience of buying your GLE so enjoyable! - Mercedes-Benz of West Chester

June 01, 2021

We had a world class experience working with MB of West Chester to complete a deal on a CPO SUV. Everyone that we worked with, especially our sales consultant Greg Roth and pre owned sales manager Kevin Le More

by Joe F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lee, Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the five-star rating and kind words, Joe! We're so glad to hear Greg and Miguel made this experience so enjoyable for you! We are happy we could make the deal happen on your favorite CPO SUV and we look forward to seeing you at your first oil change! - Mercedes-Benz of West Chester

June 01, 2021

Paul Gravanto is very nice in service department, and always thinking about the customer first, never had any issues with Paul or the dealership in general! More

by Bolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
Jun 03, 2021 -

Mercedes-Benz of West Chester responded

We're glad to know you can always count on Paul and our Mercedes-Benz of West Chester team! Thanks for being a customer!

May 30, 2021

The sales persons were knowledgeable and did not apply pressure during my visits. My previous purchase was in 2007 and service on that car was great. More

by DONN.SCOTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Jun 02, 2021 -

Mercedes-Benz of West Chester responded

This is a fantastic review! Thanks from the entire team at Mercedes-Benz of West Chester!

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