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Mercedes-Benz of West Chester
West Chester, PA
1,844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,844 reviews
June 20, 2021
Very disappointed with the service department. They were unprofessional and did not provide me with any assistance in a time of need. I brought my vehicle in for service and after being promise the vehicle unprofessional and did not provide me with any assistance in a time of need. I brought my vehicle in for service and after being promise the vehicle after 2 days I we required to wait 5 without a vehicle. More
by ThedudeinblackB8
Verified CustomerEmployees Worked With
Ryan Kinkade
June 20, 2021
Paul Forsth, nice job! You’re a maser piece. I really appreciate your friendliness and ready to help attitude. Great team work , thank you to all your team appreciate your friendliness and ready to help attitude. Great team work , thank you to all your team More
by ebenezer
Employees Worked With
Paul forsth, Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
June 20, 2021
I’ve been servicing my cars here for over 10 years, and have always had a great experience. The staff is friendly, always a loaner whenever I need it, and the service is outstanding. I can’t thank this ser have always had a great experience. The staff is friendly, always a loaner whenever I need it, and the service is outstanding. I can’t thank this service team enough for everything they’ve done to accommodate me over many years. More
by KBUTKUS
Employees Worked With
Greg Roth, Michael Strickland
June 20, 2021
Very courteous and prompt service given by the personnel. I was very pleased with the quick and straight to the point visit. Especially by a man named Kevin Lee, who made all the arrangements. I was very pleased with the quick and straight to the point visit. Especially by a man named Kevin Lee, who made all the arrangements. More
by ANTHONYOCONNOR
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
June 18, 2021
Respectfully handled my concerns quickly in coordination with my sales agent. Fixed most of the identified defects on the vehicle. I'll continue to use this service department for my service needs. with my sales agent. Fixed most of the identified defects on the vehicle. I'll continue to use this service department for my service needs. More
by BSESAY
Employees Worked With
Juan Rodriguez
June 18, 2021
Mercedes Benz of West Chester genuinely cares about their customers. This is apparent in the quality of their work whether in small or large things. customers. This is apparent in the quality of their work whether in small or large things. More
by dbantz04
Employees Worked With
Juan Rodriguez
June 18, 2021
I recently had my 2014 ML serviced, which we purchased from Lynn Knox. Craig in the Service Department has been consistently excellent. Professional, straightforward, and friendly. All-good. from Lynn Knox. Craig in the Service Department has been consistently excellent. Professional, straightforward, and friendly. All-good. More
by D
Employees Worked With
Craig Muehlbach, Lynne Knox
June 18, 2021
Very pleased with the exceptional service and delivery of our brand new 2021 GLA AMG 35W4. Our sales person Jennifer Silva has gone above and beyond to locate a vehicle and complete the deal most expeditious our brand new 2021 GLA AMG 35W4. Our sales person Jennifer Silva has gone above and beyond to locate a vehicle and complete the deal most expeditiously. We are very happy with the vehicle and professional service. More
by RTSRC
Employees Worked With
Christian and Kaitlyn, Jennifer Silva, Stephen Bjorklund
June 16, 2021
Great service and accommodations! Craig has been a wonderful partner when we need anything. The process for obtaining a loaner vehicle has also been seem less! Thank you! wonderful partner when we need anything. The process for obtaining a loaner vehicle has also been seem less! Thank you! More
by mike.omal
Employees Worked With
Craig
June 16, 2021
I had my tires changed and my car does not drive the same I called and responded to them about my service. And still have not heard anything other than a rating. I called and responded to them about my service. And still have not heard anything other than a rating. More
by Faithfulliam
Employees Worked With
Ryan Kinkade
