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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,844 reviews

June 28, 2021

I’ve been a customer of MBWC for 34 years, if that’s any indication of their quality and service. My wife became a customer, too, 10 years ago. Great Service Department. Greg Roth handled my recent purchas More

by BRANDYWINEBOB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Jun 30, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five stars! We are thrilled to have you as a loyal customer for all these years and are thankful to you for the awesome feedback! We'll see you next time! - Mercedes-Benz of West Chester

June 28, 2021

Purchased a Pre owned and they ensured the quality of the vehicle was almost as good as new. Took care of some minor issues that I had not noticed. More

by MTW12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon, Miguel Flores
Jun 30, 2021 -

Mercedes-Benz of West Chester responded

We’re delighted to get your 5-star review! Thanks for choosing Mercedes-Benz of West Chester!

June 27, 2021

I was so disappointed with the entire experience with the service department that my return is very unlikely. More

by ww1234ave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Davis
Jun 27, 2021 -

ww1234ave responded

My experience with the service department was very substandard. Customer service should have made the experience more tolerable but it just aggravated it even more, I do not recommend this service department.

Jun 27, 2021 -

ww1234ave responded

Very inept service department

June 27, 2021

Waiting room was clean and nice. Service rep was pleasant and professional. Work was done ahead of schedule. More

by gcarafides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name.
Jun 29, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the positive feedback about your recent visit to Mercedes-Benz of West Chester!

June 26, 2021

My wait time for a Loaner was over a hour.When I finally My wait time for a Loaner was over a hour. When I finally got a loaner it was so dirty in and outside. More

by lelaswain
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Jul 06, 2021 -

Mercedes-Benz of West Chester responded

Hello and thank you for taking the time to post your review. We do our best to make sure every loaner vehicle is clean and ready for the next client as well as adhering to a time efficient process, so you are not waiting. We are sorry to hear this was not the case for you. Your feedback will be passed on to our management team. Thank you again. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

June 25, 2021

Thank you for your flexibility dropping off / picking up - called me to let me Know the work was completed. The coffee is always a nice distraction as well More

by JASANDSTEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Jun 25, 2021 -

Mercedes-Benz of West Chester responded

It was our pleasure! We understand the complexities of scheduling service appointments and strive to provide customers with options. Thank you for the great review and rating! We'll see you next time! - Mercedes-Benz of West Chester

June 25, 2021

The staff was nice an respectful an the service was quick an it was clean there. More

by Bobbiemelvin47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service lady for my car
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for choosing Mercedes-Benz of West Chester, we appreciate your positive feedback!

June 25, 2021

Efficiency and Service Excellence every time!Thanks MB Efficiency and Service Excellence every time! Thanks MB West Chester More

by DENISE.FOYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva, Michael Strickland
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for stopping by to leave us a wonderful review!

June 25, 2021

Great service, nice customer attention! Just solved my specific needs according to the maintenance schedule tasks More

by REBUISAAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Mercedes-Benz of West Chester, and for your business. We are thankful to have you as a customer.

June 24, 2021

Pleasant and informed salesman with a no pressure approach which convinced to buy the car immediately. More

by DMONAHAN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot but young man, Miguel Flores
Jun 24, 2021 -

Mercedes-Benz of West Chester responded

Thank you for choosing Mercedes-Benz of West Chester, we appreciate your positive feedback!

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