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Mercedes-Benz of West Chester
West Chester, PA
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
July 02, 2021
A great place to have your vehicle serviced. The team works really hard to meet your needs and keep you comfortable during the process! I highly recommend them! works really hard to meet your needs and keep you comfortable during the process! I highly recommend them! More
by mike.omal
Employees Worked With
Craig
July 02, 2021
Greg and Marissa Are excellent people to work with. They made my things so easy for me when it come to buying and service of my CPO car. Overall excellent service. made my things so easy for me when it come to buying and service of my CPO car. Overall excellent service. More
by AA
Employees Worked With
Marissa Lamparelli , Greg Roth
July 02, 2021
My experience at Mercedes Benz West Chester was great. The car specialists were so friendly and worked with me to find my dream car! Thanks The car specialists were so friendly and worked with me to find my dream car! Thanks More
by JAVIERAMARAN
Employees Worked With
None of the above
July 01, 2021
Working with Greg was an enjoyable experience however when it came time to pickup the car the documentation experience was totally inept. When presented with paperwork to sign I noticed the payoff figur when it came time to pickup the car the documentation experience was totally inept. When presented with paperwork to sign I noticed the payoff figure on my trade was overstated as the figure used was dated and did not include my previous month payment. While that was being fixed I was treated to a high pressure sales pitch for a $2,700 wheel and tire warranty despite verbally declining the warranty several times. When the supposed corrected paperwork was returned for me to sign I noticed it did not include the cash deposit I had made when I picked out the car. How does that happen? Anyway, that was then corrected and I was asked to sign my finance contract electronically on a portable tablet. The tablet failed and was taken back to the office to get reset. This fail and reset continued three more times until they gave up and printed an old school loan document for me to sign. So what should have taken about 10 minutes took well over an hour due to what I would have to describe as borderline incompetence. With all that being said, my salesman Greg was helpful throughout and I will continue using the dealership for service. My recommendation would be retraining of the finance staff. More
by MONTYGOODWIN
Employees Worked With
Greg Roth
July 01, 2021
As always, the customer service and the work performed have exceeded my expectations. I consistently feel valued and I appreciate the professionalism. I highly recommend Mercedes Benz of West Chester. have exceeded my expectations. I consistently feel valued and I appreciate the professionalism. I highly recommend Mercedes Benz of West Chester. More
by ROLLIS14
Employees Worked With
Mr. Strickland and all others in the service department
