Mercedes-Benz of West Chester

Juan and Frank did a great job taking care of me during my used car purchase, answering questions before the sale and accommodating me when I flew in to complete the sale. Clean, friendly dealership filled my used car purchase, answering questions before the sale and accommodating me when I flew in to complete the sale. Clean, friendly dealership filled with helpful staff that made sure I was comfortable throughout the process. Wouldn't hesitate to work with them on future purchases. More

Matt gave me his full attention and treated me with kindness and respect. Didn’t get the same treatment at the bmw or Volvo dealership kindness and respect. Didn’t get the same treatment at the bmw or Volvo dealership More

Worked with Jen Silva during my time at the dealership. She was fantastic to work with. She took the time to understand what I was looking for and provided me some great options to choose from. On my way i She was fantastic to work with. She took the time to understand what I was looking for and provided me some great options to choose from. On my way in to pick up the car she had everything ready to go, so I spent very little time sitting around waiting. The whole process was extremely transparent and enjoyable. Jen also had my Mercedes Me setup and ready in very short order. I’d highly recommend Jen and Mercedes of West Chester. More

Marissa was very polite and responsive to our needs. Communication was excellent. She followed up promptly and showed genuine interest in supporting our needs. The dealership provided comfortable seatin Communication was excellent. She followed up promptly and showed genuine interest in supporting our needs. The dealership provided comfortable seating, expedited and efficient service. More

They Official Like A Ref With A Whistle , Lol 😁,Excellent Staff, A1 Service, Looking Forward To Doing Business With Them In The Near Future When I Purchase My Brandnew Mercedes 🥇🙌🏽 😁,Excellent Staff, A1 Service, Looking Forward To Doing Business With Them In The Near Future When I Purchase My Brandnew Mercedes 🥇🙌🏽 More

Workmanship is good, but getting service representative on phone is so difficult, that I give up on calling, never got a call back after leaving voicemail on phone is so difficult, that I give up on calling, never got a call back after leaving voicemail More

outstanding customer service. craig in service is the best. he always gets the job done. he is always very friendly and professional. mike is an outstanding service manager. he always goes the extra mile best. he always gets the job done. he is always very friendly and professional. mike is an outstanding service manager. he always goes the extra mile. he always makes sure the customers are completely satisfied. the waiting area is very clean and comfortable. the technicians are excellent and complete all service in a professional manner. mercedes benz of west chester is a top notch organization. i highly recommend this dealership and appreciate twenty plus years of outstanding service from this great team More

The sales and finance staff provided my wife and I with the best car buying experience in our long history of purchasing vehicles. They were very knowledgeable about the vehicles we evaluated, provided us the best car buying experience in our long history of purchasing vehicles. They were very knowledgeable about the vehicles we evaluated, provided us options and recommendations and a very simple and efficient process to complete our purchase. We couldn’t be more pleased with our new vehicle. Stephen Bjorkland, Katie Long and Jennifer Silva helped us. We will highly recommend west Chester Mercedes to our friends and family. More

We have had our ML350 serviced fully at this dealership as we did our ML320 before it and we have been very happy with the quality of service and the pleasant attitude and competence of our service coordin as we did our ML320 before it and we have been very happy with the quality of service and the pleasant attitude and competence of our service coordinator, Craig Muelbach. We recommend them to everyone! More

Always a great experience working with Matt. My 2020 GLE’s AC was acting up. They kept it in the shop until problem was resolved. GLE’s AC was acting up. They kept it in the shop until problem was resolved. More