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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

July 21, 2021

Mike Hardin was very helpful and returned my calls promptly. It is always a pleasure dropping the car off and picking it up. Great system! More

by Bernadette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hardin
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the great review and five-star rating, Bernadette! We're so glad Mike helped you have a positive experience servicing with us! We'll see you next time! - Mercedes-Benz of West Chester

July 21, 2021

Very friendly helped as sone as I walked in the door. Any questions I had they help me as best as they could. Service center was very helpful to would recommend this to anybody. More

by Keithmomroe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

We appreciate you sharing your great experience with us. We strive to provide the best possible service to anyone that walks in our door. We hope to have the opportunity to work with you again!

July 21, 2021

Exceptional customer service and collision repair. Smooth process and fantastic outcome! Communicated directly with the insurance company when additional repairs were identified. The car was returne More

by DHennessey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

Our goal is to provide top-notch service, and I am glad to hear that our team has shown their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

July 20, 2021

Always the best service no problem getting an appointment the service people are always going out of there em way to do what they can the best More

by AMBSTR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul & Wil, Jennifer Silva, Michael Strickland
Jul 21, 2021 -

Mercedes-Benz of West Chester responded

We're so happy our team could earn your recommendation! Thank you so much for the five-star rating for the Mercedes-Benz of West Chester team! We'll see you next time!

July 19, 2021

The receptionist in the service department was extremely helpful in getting my car serviced, me a loaner car and the close out paperwork executed in a timely fashion. I unfortunately cannot remember her nam More

by dgglax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service receptionist
Jul 20, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your feedback about your recent visit to Mercedes-Benz of West Chester! We will pass along your kind comments to our team!

July 19, 2021

Wonderful service always polite I never had a problem when I bring my car there I will definitely buy another new car is there. I love this place More

by MWILLI3725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva
Jul 19, 2021 -

Mercedes-Benz of West Chester responded

We are grateful for your positive review. It means the world to us here at Mercedes-Benz of West Chester!

July 17, 2021

So pleased to do business with people who truly understand your needs and have flexible options for you to choose from. Matt V made all the difference with his knowledge of the options and friendly More

by LORI.SARTOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Valitski, Miguel Flores, Stephen Bjorklund
Jul 19, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Matt and the Mercedes-Benz of West Chester team! We're so glad to have you as a customer.

July 17, 2021

Easy scheduling, prompt service, relaxing waiting area. Work was done on time and efficiently. Friendly staff and professional atmosphere. Billing straightforward and car freshly washed. More

by COLONELBMW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bjorklund
Jul 19, 2021 -

Mercedes-Benz of West Chester responded

We couldn’t ask for a better review of Mercedes-Benz of West Chester, thanks so much!

July 16, 2021

Offered me a great price for my one year service A maintenance The dealership was very clean and had a comfortable waiting area. Did a great job. More

by fift7lefty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Jul 19, 2021 -

Mercedes-Benz of West Chester responded

We're so glad our team made this a five-star experience! Thank you! - Mercedes-Benz of West Chester

July 16, 2021

Good service, friendliness BUT 2 days after buying car, check engine light came on ALREADY so im not happy about this Bc now I need to have it looked at $$$ More

by FDJASNAIR70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Jul 19, 2021 -

Mercedes-Benz of West Chester responded

Thanks for bringing this to our attention. Please reach out to our service department and we would be more than happy to take care of this for you.

Jul 23, 2021 -

FDJASNAIR70 responded

I did not have a warranty with this car. But 2 days after buying the mini, the check engine light comes on and the passenger fog light is out. After 2 days. I’m not happy. Already I have to put money into the car.

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