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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

July 26, 2021

Paul Forsyth was professional and very accommodating to helping me get an appointment, keep me updated, easy access to pick up and return my car, always available to talk etc. More

by smlewin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Forsyth
Jul 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your review! We hope to provide all of our customers with this level of service. Paul and our team look forward to seeing you again at Mercedes-Benz of West Chester!

July 24, 2021

Mercedes Benz West Chester was very helpful informative with the service on my Benz. Great customer service from the first call to he dealership to my exit. Highly recommend this dealership! More

by Kiahall43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Grazino
Jul 27, 2021 -

Mercedes-Benz of West Chester responded

We're so happy to see the five-star rating! Thank you for the kind words and for choosing Mercedes-Benz of West Chester! We hope to see you again!

July 24, 2021

I have been a customer here for over 10 years. I have always experienced great five ⭐️ service here. Craig, my service advisor is excellent. I would highly recommend this business to my friends & family. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig
Jul 27, 2021 -

Mercedes-Benz of West Chester responded

Ken, Your continued loyalty means so much to our team! Thank you for being part of our Mercedes-Benz of West Chester family! We look forward to 10 more years of five-star experiences!

July 23, 2021

I find MBWC to have to have very qualified employees at all levels. Service is completed quickly and questions answered promptly and the convenience of a loaner car is much appreciated. More

by ERBASILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew and Paul customer service contact person
Jul 26, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the kind comments! It means a lot to hear that you're satisfied with the service provided by our team and we look forward to your next visit with us. Take care! - Mercedes-Benz of West Chester

July 23, 2021

The people at the dealership went above and beyond. Everyone involved in our purshase was excellent. From sales to finance. Tyler the gentleman that went over everything in the car was very knowledgeab More

by David Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rajid Simon, Miguel Flores, Stephen Bjorklund
Jul 26, 2021 -

Mercedes-Benz of West Chester responded

Thank you, David! It means so much to the Mercedes-Benz of West Chester team to hear we've provided five-star care to you! We hope you come back to see Tyler and the team again soon!

July 23, 2021

Airbag issue and send information to dealers. NOT answer. Plate Expired in one week. Try get more information. NOT help. Nonono good. Regret buying gle350 More

by Zhi Huang
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mousen, Miguel Flores, Stephen Bjorklund
July 22, 2021

I am coming to this adviser for years with all my cars of this brand. Excellent service, on time, friendly, keeping my interest in mind. More

by ALexeisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you for continuing to choose our service team for your vehicle's care! It means a lot to hear we've provided five-star service to you over the years! We are so glad to have you as a loyal Mercedes-Benz of West Chester customer!

July 22, 2021

I had such a great experience at the dealership. Edward was very friendly, helpful, resourceful but most of all PATIENT. Buying your first car is nerve wracking but he answered ALL of my questions and work More

by SHANTHACTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Belland, Ryan Spiegal
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you so much for the awesome five-star review! We'd like to congratulate you on your first vehicle purchase and welcome you into the Mercedes-Benz of West Chester family! We hope you love your new GLB 250 and let us know if you have any questions or concerns!

July 22, 2021

I was very pleased with my experience at this dealership. The salesman, Matt was particularly helpful and professional. He understood just what I needed treated me respectfully. More

by MARKDANSBRANDYWINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel, Stephen Bjorklund
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

This review means more to our team than you know! Thank you for being a customer! - Mercedes-Benz of West Chester

July 22, 2021

Excellent service Through explanation of needs to be performed to maintain the automobile in top condition Accurate assessment for the time involved Comfortable waiting area More

by WILLIAM.BAYNE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig
Jul 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you, William! We are so happy to hear that you had a great time at Mercedes-Benz of West Chester!

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