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Mercedes-Benz of West Chester
West Chester, PA
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 29, 2021
Purchased a 2015 used car with 55,000 miles. Had to replace tire, key fob and now a starter within a month of purchase. The car was sold with a 3 month warranty and all the dealer did was say they will replace tire, key fob and now a starter within a month of purchase. The car was sold with a 3 month warranty and all the dealer did was say they will send a check for the key fob. I’d expect more from a Mercedes dealer. Salesman was good but dealer does not back their products. More
by NEEDHAM0
Verified CustomerEmployees Worked With
Ed
July 29, 2021
Accommodating, professional, and customer focused. I had a complicated repair and they did what it took to make it right. The work was not done until I was satisfied. a complicated repair and they did what it took to make it right. The work was not done until I was satisfied. More
by Eleanor F.
Employees Worked With
Paul Graziano
July 29, 2021
Very efficient,polite and professional staff. Everyone was very courteous. I got my appointment immediately after getting through to them and I the service job was done perfectly. . was very courteous. I got my appointment immediately after getting through to them and I the service job was done perfectly. . More
by ANAND_97
Employees Worked With
Danielle
July 29, 2021
Friendly staff, clean waiting room + restroom xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy xxxx yyyy More
by JTUMIWA2
Employees Worked With
4get the name
July 29, 2021
Everyone I dealt with was courteous from the time I dropped the car off at service, to the courtesy counter, and finally at customer service when I picked up my vehicle. I really appreciate the courtes dropped the car off at service, to the courtesy counter, and finally at customer service when I picked up my vehicle. I really appreciate the courtesy loaner, as well as clean car when I picked it up! More
by Monica
Employees Worked With
Service department
July 29, 2021
Melissa Rivera & Mohsen are AWESOME!!They go above and Melissa Rivera & Mohsen are AWESOME!! They go above and beyond to help customers and the BOTH of them KEEP their words to what they say. Most car de Melissa Rivera & Mohsen are AWESOME!! They go above and beyond to help customers and the BOTH of them KEEP their words to what they say. Most car dealerships tell You what you want to hear but NEVER follow through BUT THESE TWO HONESTLY DO!!! Dr. Alethea Wright More
by Dr. Alethea Wright
Employees Worked With
Melissa Rivera & Mohsen
July 28, 2021
Top-notch service ….. every time! I would not go Top-notch service ….. every time! I would not go anywhere else. Mercedes Benz of West Chester… best crew around….. over and over again! Thank yo Top-notch service ….. every time! I would not go anywhere else. Mercedes Benz of West Chester… best crew around….. over and over again! Thank you all. More
by SPTSMED95
Employees Worked With
Matt Davis - 5 stars too, Michael Strickland
July 28, 2021
Found exactly what I was looking for, the staff were extremely helpful and friendly! They were accommodating to help meet the highest expectations and took pride in the vehicles they sell. extremely helpful and friendly! They were accommodating to help meet the highest expectations and took pride in the vehicles they sell. More
by TWILL2
Employees Worked With
Ed 5 Stars!!
July 27, 2021
Exceptional service department! Communication was great, the work was done in a timely manner and staff went above and beyond to make sure I was satisfied! the work was done in a timely manner and staff went above and beyond to make sure I was satisfied! More
by Syedshah_
Employees Worked With
Rijon Simons, Paul Forsyth, Matthew Davis, Miguel Flores, Matthew Reimel, Matthew Melsheimer
July 26, 2021
There no comment to make other than, i won't be back. They give a spread shit of what was wrong 2 appointments ago, so that meant, that never saw the correction that was made, second: if you change the w They give a spread shit of what was wrong 2 appointments ago, so that meant, that never saw the correction that was made, second: if you change the wipers, how do you put down, i need wipers. third: how do you say its hole in tbe frame, but never show me where the hole is and how did it get there when i barely drive the car More
by S1TNT4
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
