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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

August 05, 2021

Open line of communication - even when Matt went on vacation, he continued to communicate with me and got me set up with Brandon. It was seamless and quick. More

by SMBENNER99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Valitski and Brandon, Stephen Bjorklund
Aug 05, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five-star review! We're glad to hear it! – Mercedes-Benz of West Chester

August 04, 2021

Signficant Lack of communication on this visit. THEN WAS CHARGED FOR LOANER CAR! I don't care about you minimum word requirement I don't care about your 25 minimum word requirement Really? More

by Mstahlmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't want to state a name
August 04, 2021

We are longtime customers of MBofWC. Both sales and service staff have proven to be friendly, capable, and efficient. We have purchased several cars from Lynne Knox who has been great to work with. More

by budpascuzzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Stephen Bjorklund
Aug 04, 2021 -

Mercedes-Benz of West Chester responded

Thank you! It's great to hear Lynne and the Mercedes-Benz of West Chester team have continued to earn your business! We look forward to seeing you again!

August 03, 2021

Team made the transaction so easy for us, especially coming from Maryland. Great customer service! We’re so happy with our new vehicle! Satisfied customers! More

by Dr. Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Frank, John, Marissa, Miguel Flores, Matthew Reimel
Aug 03, 2021 -

Mercedes-Benz of West Chester responded

Congratulations on your new purchase! We're so happy our team could make this as easy a process as possible! Thank you for the five-star rating and for being part of the Mercedes-Benz of West Chester family!

August 03, 2021

This dealership has always been helpful and knowledgeable about the services provided and new cars sales is a primary focus to customers satisfaction. Lynne Knox is my rep and has always treated us professio More

by Jascandone
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Stephen Bjorklund
Aug 03, 2021 -

Jascandone responded

Thanks Lynne for everything you do!

Aug 03, 2021 -

Mercedes-Benz of West Chester responded

We're so glad to hear Lynne provided you with five-star care during your visit to Mercedes-Benz of West Chester! Thanks so much for being part of our family!

August 03, 2021

Craig was very focused and attentive to my needs. He understood my issue with the car, had the service team uncover the issue and resolve it effectively. I dropped car off in an and picked it back up by More

by NRECCHIONI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig. Service Manager
Aug 03, 2021 -

Mercedes-Benz of West Chester responded

It's great to hear Craig gave you five-star care and resolved that issue for you! We appreciate your kind review and continued support! Thank you! - Mercedes-Benz of West Chester

August 01, 2021

I have been bringing my cars to Mercedes of Westchester for many years now. I have always had a GREAT experience and the curtesy and professionalism have always been great. I also love that they give you More

by Demolay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
Aug 02, 2021 -

Mercedes-Benz of West Chester responded

We can't thank you enough for your 5-stars! See you next time at Mercedes-Benz of West Chester!

July 30, 2021

The dealership is well maintained and staff were friendly. Our salesperson, Jeff, was knowledgeable, especially as it pertains to technology. Brandon, who filled in for Jeff on one occasion, was als More

by Yaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Brandon, Miguel Flores, Stephen Bjorklund
Aug 02, 2021 -

Mercedes-Benz of West Chester responded

We appreciate your positive feedback on Jeff, Brandon, and the Mercedes-Benz of West Chester team! Thank you for the awesome review and we look forward to working with you again in the future!

July 30, 2021

Magen in the course of human events it becomes necessary for one people to dissolves the bands that has bound it to another Does this work ? More

by JOHNB4VALV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
Aug 02, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five-star rating! - Mercedes-Benz of West Chester

July 30, 2021

Matt V. is the greatest! I am a loyal customer to this location because of him. I would recommend this dealership to anyone in the market for a car! More

by BESSIE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt V.
Aug 02, 2021 -

Mercedes-Benz of West Chester responded

Thank you so much for the kind feedback! It's wonderful to hear that Matt continues to earn your loyal business. All of us here at Mercedes-Benz of West Chester are grateful for your support and we look forward to seeing you again next time!

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