Back

Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
Contact Dealership

1260 Wilmington Pike

West Chester, PA

19382

Directions

By Type

Showing 1,844 reviews

August 06, 2021

Excellent customer service, very thorough explanation of work needed, very knowledgeable service team. I would highly recommend Mercedes Benz of West Chester for not only sales, but service as well. More

by MBALVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Melsheimer
Aug 07, 2021 -

Mercedes-Benz of West Chester responded

We're so happy our team could help you have a five-star experience! Thank you for the awesome review! – Mercedes-Benz of West Chester

August 06, 2021

Craig and the service department have always been kind and service oriented things have been done in a timely fashion.they took time to practice clean environment More

by GLORELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I usually work with Craig in service
Aug 07, 2021 -

Mercedes-Benz of West Chester responded

It means so much to hear our team gave you such excellent care! Thank you! – Mercedes-Benz of West Chester

August 06, 2021

Jen Silva is the best salesperson I have worked with over many different dealerships. She helped me in a crunch, and got me a deal. Will def be back for my next car. More

by PRAJAII
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
Aug 09, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the positive feedback! We're so glad that Jen was able to help you out and we'll be sure to pass along your kind comments to her. We appreciate you coming to visit our team here at Mercedes-Benz of West Chester and look forward to working with you again in the future. Take care!

August 05, 2021

Open line of communication - even when Matt went on vacation, he continued to communicate with me and got me set up with Brandon. It was seamless and quick. More

by SMBENNER99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Valitski and Brandon, Stephen Bjorklund
Aug 05, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five-star review! We're glad to hear it! – Mercedes-Benz of West Chester

August 04, 2021

We are longtime customers of MBofWC. Both sales and service staff have proven to be friendly, capable, and efficient. We have purchased several cars from Lynne Knox who has been great to work with. More

by budpascuzzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Stephen Bjorklund
Aug 04, 2021 -

Mercedes-Benz of West Chester responded

Thank you! It's great to hear Lynne and the Mercedes-Benz of West Chester team have continued to earn your business! We look forward to seeing you again!

August 04, 2021

Signficant Lack of communication on this visit. THEN WAS CHARGED FOR LOANER CAR! I don't care about you minimum word requirement I don't care about your 25 minimum word requirement Really? More

by Mstahlmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't want to state a name
August 03, 2021

Team made the transaction so easy for us, especially coming from Maryland. Great customer service! We’re so happy with our new vehicle! Satisfied customers! More

by Dr. Deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Frank, John, Marissa, Miguel Flores, Matthew Reimel
Aug 03, 2021 -

Mercedes-Benz of West Chester responded

Congratulations on your new purchase! We're so happy our team could make this as easy a process as possible! Thank you for the five-star rating and for being part of the Mercedes-Benz of West Chester family!

August 03, 2021

This dealership has always been helpful and knowledgeable about the services provided and new cars sales is a primary focus to customers satisfaction. Lynne Knox is my rep and has always treated us professio More

by Jascandone
Recommend Dealer
Yes
Employees Worked With
Lynne Knox, Stephen Bjorklund
Aug 03, 2021 -

Jascandone responded

Thanks Lynne for everything you do!

Aug 03, 2021 -

Mercedes-Benz of West Chester responded

We're so glad to hear Lynne provided you with five-star care during your visit to Mercedes-Benz of West Chester! Thanks so much for being part of our family!

August 03, 2021

Craig was very focused and attentive to my needs. He understood my issue with the car, had the service team uncover the issue and resolve it effectively. I dropped car off in an and picked it back up by More

by NRECCHIONI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig. Service Manager
Aug 03, 2021 -

Mercedes-Benz of West Chester responded

It's great to hear Craig gave you five-star care and resolved that issue for you! We appreciate your kind review and continued support! Thank you! - Mercedes-Benz of West Chester

August 01, 2021

I have been bringing my cars to Mercedes of Westchester for many years now. I have always had a GREAT experience and the curtesy and professionalism have always been great. I also love that they give you More

by Demolay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
Aug 02, 2021 -

Mercedes-Benz of West Chester responded

We can't thank you enough for your 5-stars! See you next time at Mercedes-Benz of West Chester!

...
33
...