Mercedes-Benz of West Chester

On a consistent basis all members of the service dept. perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Mu perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Muehlbach is the individual who usually handles our transactions with the upmost politeness, courtesy, professionalism, and timelines. All of our dealings with Craig always have OUTSTANDING results.It should be noted that on July 20, 2021, Rosa B. had a problem that was handled in a very timely and professional manner by Craig Muehlbach and Service Department personnel. Additionally, Service Manager Mike Strickland is always helpful and supportive in any and all matters of concern. ! It is always a pleasure to do business with Mercedes of West Chester - and our friends, relatives, and colleagues are aware of this ! Thanks Mercedes of West Chester for always providing and outstanding visit and Customer Service!! Regards & Thanks Ron & Rosa Bernard More

Paul Graziano, service writer at west chester mercedes benz is without a doubt the most intelligent person I have talked to about my mecedes and any problems I have had since I purchased my 2014 e350 4dr benz is without a doubt the most intelligent person I have talked to about my mecedes and any problems I have had since I purchased my 2014 e350 4dr sport. I get concise exact and always correct answers to any problems I have had over time. Congratulations Mercedes to having such a personable, intelligent representative on their side. More

Good customer service, great people, fair prices. I was able to do a drive test and purchase a car on the same day. The Dealership also offerred a full tank as a courtesy. able to do a drive test and purchase a car on the same day. The Dealership also offerred a full tank as a courtesy. More

Nice people- spectacular showroom- lived up to their sales promises and responsibilities after nearly blowing up my purchase agreement with mistakes- but, to their credit they did hear me out, and in do sales promises and responsibilities after nearly blowing up my purchase agreement with mistakes- but, to their credit they did hear me out, and in doing so, gained a customer! More

Work completed in very good condition with a reasonable period of time. Staffs are very helpful, friendly and knowledge. The place is clean. Good job period of time. Staffs are very helpful, friendly and knowledge. The place is clean. Good job More

Always helpful, and aim to please. My car always comes back clean, and everything is completed as ordered. I'd had a few cars bought or leased here, and I'm very happy with the service and the staff. back clean, and everything is completed as ordered. I'd had a few cars bought or leased here, and I'm very happy with the service and the staff. More

Yes I recommend them again they were nice and very helpful in every way they check for any problems I may have had in the car helpful in every way they check for any problems I may have had in the car More

Bruce did great job keeping me informed on delivery status of car. Responded back to inquiries promptly. X x x x x x x x status of car. Responded back to inquiries promptly. X x x x x x x x More

Courteous and Professional whenever I bring my car in for service. I really like the emails letting you know when your annual service is required. service. I really like the emails letting you know when your annual service is required. More

Alfonso did a wonderful job locating my brand new AMG GLE 53 Coupe. I had been searching for months he remembered me and called soon as it came in. 53 Coupe. I had been searching for months he remembered me and called soon as it came in. More