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Mercedes-Benz of West Chester
West Chester, PA
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,851 reviews
August 31, 2021
Just never had a dealership to go out of there way to make a customer happy. If the customer service was 1 thru 10 i would give you guys a 10 make a customer happy. If the customer service was 1 thru 10 i would give you guys a 10 More
by DRAY0712
Verified CustomerEmployees Worked With
Edward Bellard, Stephen Bjorklund
August 31, 2021
Excellent customer service, totally satisfied. Sales, management, finance team made process smooth, stress free. Vehicle clean, great condition. Minor repair arranged immediately. Enjoyed loaner vehicle. management, finance team made process smooth, stress free. Vehicle clean, great condition. Minor repair arranged immediately. Enjoyed loaner vehicle. More
by Dr. Deb
Employees Worked With
John, Juan, Frank, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva
August 31, 2021
Clean and fast service, always covering all my needs. Appreciate special attention to my time constraints, comfort and convenience. Feel always confident that the job will be done on time and to my satis Appreciate special attention to my time constraints, comfort and convenience. Feel always confident that the job will be done on time and to my satisfaction More
by ALEXEI_SAVELIEV
Employees Worked With
Craig Muelbach
August 30, 2021
Scheduling was a hassle. This used to be seemless . Now it’s an adventure. Needs to be addressed. I don’t mind spending top dollar on professional service, this is no longer the case at this location. Mari it’s an adventure. Needs to be addressed. I don’t mind spending top dollar on professional service, this is no longer the case at this location. Marissa made it a cluster. More
by KELLYK4
Employees Worked With
Marissa Lamparelli
August 29, 2021
The employees are pleasant. They know me,they now my car. The dealership is clean and we'll laid out. I have been coming here for 42 years and have never been disappointed. The dealership is clean and we'll laid out. I have been coming here for 42 years and have never been disappointed. More
by SMPTNG
Employees Worked With
Greg Roth
August 28, 2021
My experience has always been a positive 1. They are thorough, efficient, pleasant and on time. Work is done professionally with great communication. Thanks for that! thorough, efficient, pleasant and on time. Work is done professionally with great communication. Thanks for that! More
by MAIOCCOT
Employees Worked With
Lynne Knox
August 28, 2021
My Mercedes Benz advisor is the best! He makes sure I have everything I need to have the best experience with my vehicle! The employees there are very prompt and professional! have everything I need to have the best experience with my vehicle! The employees there are very prompt and professional! More
by SHADIN_LANE
Employees Worked With
Matthew Davis
August 27, 2021
Everyone from the time I got in there it's not in there till the time I left greeted greeted me talk to me was very congenial and very very very nice They were great associates and your establishment Jeff till the time I left greeted greeted me talk to me was very congenial and very very very nice They were great associates and your establishment Jeff in particular He walked me through the Whole process And it was a Is wonderful experience dealing with Jeff Thank you Jeff More
by CHICKENWING1
Employees Worked With
Jeff
August 27, 2021
I do not recall having my car serviced there recently however when it has been worked on, the result is beyond my expectations. I did purchase a new vehicle recently and as in the past the buying experie however when it has been worked on, the result is beyond my expectations. I did purchase a new vehicle recently and as in the past the buying experience with Ms. Knox was exceptional. This is why I keep coming back to Mercedes Benz of West Chester when I am looking for a new car. More
by RJLATCLT
Employees Worked With
Lynne Knox
