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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,844 reviews

September 10, 2021

Cannot get anyone to call me. 6 messages left. Part was ordered and I was notified it was in now can’t get anyone to call back More

by FWEHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynne Knox
September 10, 2021

Great Service. Could not have asked for better service. All of my service issues were handled perfect. I would recommend Mercedes Benz of West Chester to any one needing Mercedes Benz service or Sales !!!! More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Harding
Sep 13, 2021 -

Mercedes-Benz of West Chester responded

We're so glad to hear it, Mike! Thank you for the wonderful feedback and five-star rating for Mercedes-Benz of West Chester!

September 10, 2021

It was a pleasure buying my second Mercedes Benz from this dealership (bought my first one here also) Sales and service are wonderful and the young people who give a personal lesson explaining all the n More

by MARYANNHU2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso, Lindsey
Sep 13, 2021 -

Mercedes-Benz of West Chester responded

We're so grateful to have you in the Mercedes-Benz of West Chester family! It means so much to hear we earned your business again and provided another five-star experience! Thank you so much for your wonderful review! We look forward to many more visits like this in the future!

September 09, 2021

It was a pleasure taking my car in for service. The staff was terrific from taking me out of my car to bringing me in to speak with someone about my car and when I picked it up!! More

by SAMJDIP5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not too sure, Michael Strickland
Sep 09, 2021 -

Mercedes-Benz of West Chester responded

We're so glad to hear it! Thank you for being a Mercedes-Benz of West Chester customer! We look forward to seeing you at your next service appointment!

September 08, 2021

Not pleased, service never got back to me In reference Not pleased, service never got back to me In reference of work that was supposed to have been done. And no seems to know what I was talking More

by traceyshavers51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul F
September 08, 2021

Had a great experience with MB West Chester. Our salesperson Ed was extremely knowledgeable and made the buying process extremely painless and easy! Thank you. More

by MARK_GIBSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Belland, Stephen Bjorklund
Sep 09, 2021 -

Mercedes-Benz of West Chester responded

This is the experience we wish for all of our customers, Mark! Ed enjoyed working with you, and hope you're already enjoying your new ride! See you next time at Mercedes-Benz of West Chester!

September 07, 2021

The representatives at this location are very welcoming and friendly. There customer service provided was very pleasing. Thank you for a satisfying car buying experience. More

by Edwin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lee
Sep 08, 2021 -

Mercedes-Benz of West Chester responded

It was a pleasure working with you, Edwin! Thank you for your kind feedback and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of West Chester Team

September 06, 2021

I was very impressed with the staff at Mercedes Benz of West Chester. They greeted my daughter and I as soon as we walked in and found someone to help us right away. Jeff Spada was “Our Guy”, he More

by JWOOD937
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Spada, Steve and Eddie (5 STARS), Miguel Flores, Stephen Bjorklund
Sep 06, 2021 -

Mercedes-Benz of West Chester responded

We are so happy to hear that you had such a great time working with our team at Mercedes-Benz of West Chester! Thank you so much for your kind words!

September 06, 2021

Always a pleasure dealing with Craig at MB West Chester. Communications are good, work is done timely and repair/maintenance is effective. I won't go anywhere else. More

by DSAR99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muehlbach
Sep 06, 2021 -

Mercedes-Benz of West Chester responded

We are so happy to hear that you had such a great time working with Craig and our team at Mercedes-Benz of West Chester!

September 04, 2021

Craig is an excellent service manager and he has service our cars for over 20 years. He always advises looking at the best interest of his customer. More

by RPGJEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muhlbach
Sep 07, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the great feedback and rating! We're so blessed to have you as a loyal Mercedes-Benz of West Chester customer!

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