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Mercedes-Benz of West Chester
West Chester, PA
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The service people were not friendly , they were not customer service .. better If they were more focus on the customer than their computers customer service .. better If they were more focus on the customer than their computers More
Marissa, the service manager was excellent. She explained everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She cal everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She called me back immediately and resolved my issues. It was nice dealing with someone with a thorough knowledge of her job and was pleasant to deal with. More
HORRIBLE CUSTOMER SERVICE. I have been waiting for my plates for over 3 months and still nothing. I keep calling Mercedes to ask them for my paperwork so I could go myself and get my plates and nobody r plates for over 3 months and still nothing. I keep calling Mercedes to ask them for my paperwork so I could go myself and get my plates and nobody returns my calls. My car is all paid off and I want my paperwork. They just keep ignoring me. More
Matt has had his team work on both of my cars. The work is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should run!!! More
Great customer service, friendly, experienced and knowledgeable sales team. Clean, comfortable, upscale showroom. Excellent service. knowledgeable sales team. Clean, comfortable, upscale showroom. Excellent service. More