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Mercedes-Benz of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

September 21, 2021

Marissa the agent was very helpful and she would be my go to person at Mercedes Benz of West Chester. More

by Syncbeate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
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Sep 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the wonderful feedback - Marissa will be happy to hear it! We appreciate you trusting Mercedes-Benz of West Chester with your business and look forward to seeing you at your next visit!

September 21, 2021

This dealer’s service is above expectations and it is always amazing. Definitely recommend it!! More

by SanNg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 22, 2021 -

Mercedes-Benz of West Chester responded

This review makes our day! Thank you so much for taking the time to leave us your five-star review and feedback! - Mercedes-Benz of West Chester

September 20, 2021

HORRIBLE CUSTOMER SERVICE. I have been waiting for my plates for over 3 months and still nothing. I keep calling Mercedes to ask them for my paperwork so I could go myself and get my plates and nobody r More

by VICTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
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September 18, 2021

Matt has had his team work on both of my cars. The work is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should More

by RWILLIAMS33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service
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Sep 21, 2021 -

Mercedes-Benz of West Chester responded

Thank you so much for the kind review - we can't wait to share it with Matt and the rest of the team! We appreciate you trusting Mercedes-Benz of West Chester with your vehicles and look forward to your next visit with us!

September 18, 2021

Great customer service, friendly, experienced and knowledgeable sales team. Clean, comfortable, upscale showroom. Excellent service. More

by DEBORAH.FISHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler was excellent!!!, Miguel Flores, Lynne Knox
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Sep 21, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your kind words, Deborah! We appreciate your business at Mercedes-Benz of West Chester!

September 17, 2021

They are always very communicative and helpful. Work is always accurate and timely. Craig my service advisor is great! More

by DAVID.MAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muehlback
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Sep 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for visiting Craig at Mercedes-Benz of West Chester, David! See you next time!

September 16, 2021

Matt always gets my car in as soon as I call. I love that they Always wash my car!😍 More

by VACHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Matthew Reimel
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Sep 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer! We're grateful for your support and look forward to your next visit!

September 16, 2021

Good job. I got car I wanted quickly. Car was ready. It is critical that people return phone calls. That’s why you got business. More

by TSOSLOW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot his name, Stephen Bjorklund
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Sep 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the great review! We're so glad our team had the opportunity to assist you with your new vehicle and we hope to see you again next time here at Mercedes-Benz of West Chester!

September 15, 2021

Paul Graziano is a fantastic service advisor. I don't complement him as much as I should, but as many times as I have been coming to your benz store ( approximately 10 years) I have never received anythi More

by JOEMEDICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Graziano, Michael Strickland
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Sep 16, 2021 -

Mercedes-Benz of West Chester responded

Thank you so much for all of your support over the past ten years! We're so glad that Paul always takes great care of you and we'll be sure to let him know how much you appreciate his service. Thanks again for the kind words and we'll see you at your next visit! Take care! - The Mercedes-Benz of West Chester Team

September 15, 2021

Very disappointed that my warrant on my struts wasn’t honored I’ll probably be using Mercedes of Wilmington for future repairs . More

by WILLIAMBASIEGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Strickland
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