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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,844 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,844 reviews

September 23, 2021

The service people were not friendly , they were not customer service .. better If they were more focus on the customer than their computers More

by Kirbyjayjohn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
September 23, 2021

Marissa, the service manager was excellent. She explained everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She cal More

by joe_dipanni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Lamparelli
Sep 24, 2021 -

Mercedes-Benz of West Chester responded

Thank you for providing us feedback from your time working with Marissa at Mercedes-Benz of West Chester! We're so happy that she answered all of your questions, and offered assistance throughout the entire process! We appreciate your business and look forward to working with you again, Joe!

September 22, 2021

The service I received from Alfonso and Tyler was excellent. I will never choose another dealership, they have a customer for life. More

by folaolola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon, Miguel Flores
Sep 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you! We're happy to hear Alfonso and Tyler provided such excellent care to you! We look forward to seeing you again in the future!

September 21, 2021

Marissa the agent was very helpful and she would be my go to person at Mercedes Benz of West Chester. More

by Syncbeate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Sep 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the wonderful feedback - Marissa will be happy to hear it! We appreciate you trusting Mercedes-Benz of West Chester with your business and look forward to seeing you at your next visit!

September 21, 2021

This dealer’s service is above expectations and it is always amazing. Definitely recommend it!! More

by SanNg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 22, 2021 -

Mercedes-Benz of West Chester responded

This review makes our day! Thank you so much for taking the time to leave us your five-star review and feedback! - Mercedes-Benz of West Chester

September 20, 2021

HORRIBLE CUSTOMER SERVICE. I have been waiting for my plates for over 3 months and still nothing. I keep calling Mercedes to ask them for my paperwork so I could go myself and get my plates and nobody r More

by VICTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
September 18, 2021

Matt has had his team work on both of my cars. The work is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should More

by RWILLIAMS33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in service
Sep 21, 2021 -

Mercedes-Benz of West Chester responded

Thank you so much for the kind review - we can't wait to share it with Matt and the rest of the team! We appreciate you trusting Mercedes-Benz of West Chester with your vehicles and look forward to your next visit with us!

September 18, 2021

Great customer service, friendly, experienced and knowledgeable sales team. Clean, comfortable, upscale showroom. Excellent service. More

by DEBORAH.FISHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler was excellent!!!, Miguel Flores, Lynne Knox
Sep 21, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your kind words, Deborah! We appreciate your business at Mercedes-Benz of West Chester!

September 17, 2021

They are always very communicative and helpful. Work is always accurate and timely. Craig my service advisor is great! More

by DAVID.MAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muehlback
Sep 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for visiting Craig at Mercedes-Benz of West Chester, David! See you next time!

September 16, 2021

Matt always gets my car in as soon as I call. I love that they Always wash my car!😍 More

by VACHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Matthew Reimel
Sep 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer! We're grateful for your support and look forward to your next visit!

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