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Mercedes-Benz of West Chester
West Chester, PA
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
September 28, 2021
Even though this has been my reliable service center for years, I was disappointed with the most recent visit. I took the car in for oil change and inspection and received a $400 charge for “check engine”d years, I was disappointed with the most recent visit. I took the car in for oil change and inspection and received a $400 charge for “check engine”diagnostics and a statement that it will cost a minimum $12000 to fix the problem with little explanation of what the problem is and what should be done. They told me what I already knew and nothing else, then charged me $400! Scammy and disappoint. More
by AKOTO733
Employees Worked With
Service Dept.
September 28, 2021
Our experience was phenomenal! Ed Belland greeted us with kindness and treated us like experienced car buyers. Honestly, this was the first dealership that didn't hassle or overly pressured us into buying on kindness and treated us like experienced car buyers. Honestly, this was the first dealership that didn't hassle or overly pressured us into buying one of their vehicles. Closing on the deal was awesome. The finance manager is very courteous and attentive. With this level of service, you made my wife and me a customer for life. I will tell my friends and family about Mercedes-Benz of West Chester. They have a great team at MBWC More
by George and Rita
Employees Worked With
Edward Belland
September 25, 2021
Great experience from customer service to the seamless process of acquiring the car. I love the car all 10’s and all 10’s for the salesman. Thank you for a great experience! process of acquiring the car. I love the car all 10’s and all 10’s for the salesman. Thank you for a great experience! More
by MrT
Employees Worked With
Branden Copeland, Miguel Flores
September 25, 2021
Great experience, terrific customer service. Recommend highly. Excellent technicians. Top notch people. Especially the General manager. highly. Excellent technicians. Top notch people. Especially the General manager. More
by Larry Kutz
Employees Worked With
Miguel Flores, Matthew Reimel
September 24, 2021
I visited this dealership for my e300 repair. I had bad cranking sounds while driving. I thought it was from bad wheels. However, it turned out just simple problem; lack of lubrication. They relubricated m cranking sounds while driving. I thought it was from bad wheels. However, it turned out just simple problem; lack of lubrication. They relubricated my wheels and no sounds coming out. Professional workmanship and truthful. More
by JONKANG58
Employees Worked With
Miguel Flores
September 23, 2021
The service people were not friendly , they were not customer service .. better If they were more focus on the customer than their computers customer service .. better If they were more focus on the customer than their computers More
by Kirbyjayjohn
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
September 23, 2021
Marissa, the service manager was excellent. She explained everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She cal everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She called me back immediately and resolved my issues. It was nice dealing with someone with a thorough knowledge of her job and was pleasant to deal with. More
by joe_dipanni
Employees Worked With
Marissa Lamparelli
