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Mercedes-Benz of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

November 11, 2021

Very busy! Should have washed my vehicle. Van was in for recall, no real change in problem. More

by marksell55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Melsheimer
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Nov 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the review and feedback - we will be passing it along to our team for awareness. Please don't hesitate to reach out if we can be of service to you again in the future!

November 11, 2021

Awesome service! Great interactions and service each time I go to the dealership. Always someone willing to help find what I need. More

by TSRST1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon, Stephen Bjorklund
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Nov 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer! We're grateful for your support and look forward to your next visit!

November 11, 2021

Alfonso was amazing!! Always willing to help satisfy my needs. In the end he superceded my needs and the turn around for the new vehicle was in great timing!! So glad I have him to represent my sale. More

by TSRST1225
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Colon
Report | Print
Nov 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share this fantastic feedback! We're thrilled to hear that Alfonso exceeded your expectations and we'll be sure to let him know how pleased you are with his excellent service. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of West Chester Team

November 11, 2021

The service at this dealership is always excellent. I highly recommend them. I wouldn’t take my Mercedes anywhere else. More

by PMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
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Nov 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in the Mercedes-Benz of West Chester team! We're grateful for your loyal business and look forward to seeing you at your next visit!

November 10, 2021

Expensive service for an oil change and inspection…expected. A $30 charge for a two hour loaner…really? Busch league. Neither BMW nor Infiniti charge for a loaner. It seems like a petty More

by JG2146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A, Michael Strickland
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November 10, 2021

My personal experience was an easy and hassle free transaction. They delivered on every promise. More

by GDJENADIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Stephen Bjorklund
Report | Print
Nov 11, 2021 -

Mercedes-Benz of West Chester responded

We're happy to hear the Mercedes-Benz of West Chester team provided five-star care to you during your visit! Thank you for coming to see us!

November 09, 2021

I could not be happier with my experience. I received the highest level of quality service and professional assistance. More

by howardenders
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Belland, Stephen Bjorklund
Report | Print
Nov 11, 2021 -

Mercedes-Benz of West Chester responded

We're so happy to hear this! Thank you for visiting our team here at Mercedes-Benz of West Chester. We appreciate your business, as well as your kind review, and hope to see you again next time!

November 08, 2021

Offered a loaner we had to rent through Enterprise. Using Enterprise was not the issue but having to waste time going through what was, essentially, renting a vehicle, was unnecessary and time consuming. Ple More

by tamimarie01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt (Service); Juan (Sales-new), Matthew Melsheimer
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November 07, 2021

Good professional service rendered on our vehicle . Why do I have to write 15 words in my response? More

by JATALIB
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 09, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the five-star review - it is much appreciated by all of us here at Mercedes-Benz of West Chester!

November 06, 2021

No appointment. Drive in and repair took less than 30 minutes. Thanks for the fast service. More

by JGERLACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig muehlebach, Jennifer Silva
Report | Print
Nov 09, 2021 -

Mercedes-Benz of West Chester responded

It was our pleasure to serve you! Thanks for visiting the Mercedes-Benz of West Chester team and please don't hesitate to reach out if we can be of service again in the future!

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