Mercedes-Benz of West Chester

Satisfying experience I went here with my fiancé to get a car for her and the experience was superb. Clint Abney was a great salesman. Very knowledgeable with everything ab I went here with my fiancé to get a car for her and the experience was superb. Clint Abney was a great salesman. Very knowledgeable with everything about the car. He made us feel very comfortable choosing and purchasing the car that we decided to go with. He had the car waiting for us washed and detailed. The paperwork process was very smooth and quick. We appreciated the whole experience of purchasing from Mercedes of west Chester and will recommend them to friends and family . Sincerely, K.Clouden More

Lease turn in process. Terrible service. Sales management wanted to charge an additional $350 for service that was not due when I turned in a ML350 from a 30 month, 30,000 mile lease. The car Sales management wanted to charge an additional $350 for service that was not due when I turned in a ML350 from a 30 month, 30,000 mile lease. The car was in perfect condition and had 29,400 miles. They wanted to charge me for the 30,000 service that was obviously not due. They blamed the additional charge on the leasing company, MB Financial Sevices. Ned B the sales manager, could care less about my 13+ years as a customer or the 8 cars that I had purchased / leased and had serviced at MB of West Chester. MB Financial Services easily understood the situation simply by accessing the service records and they removed the $350 bogus charge. I have taken my sales and service business to another Mercedes Dealership. More

Another great experience! Clinton Abney is the best! I recently purchased my third car from Mercedes-Benz West Chester and another great experience! Clinton Abney helped me find my perfect car and made I recently purchased my third car from Mercedes-Benz West Chester and another great experience! Clinton Abney helped me find my perfect car and made sure everything went smoothly! He kept me up-to-date on the status of the delivery of my new vehicle and and followed up on my insurance for me. Paul in Service is the best too! He is always very helpful and pleasant. All the staff including financing, sales, service and support are always friendly and go out of their way to be helpful. My experience is always a pleasant one. More

Clinton Abney is Outstanding! I recently purchased a gorgeous Mercedes Benz 350 E-Matic from West Chester MB and the experience was the best. Clinton Abney showed true professio I recently purchased a gorgeous Mercedes Benz 350 E-Matic from West Chester MB and the experience was the best. Clinton Abney showed true professionalism and customer service, while making this car buying experience the best, bar none. I would also like to acknowledge Miquel Flores, who's knowledge and team work allowed this deal to be completed. West Chester Mercedes Benz has won my business forever. Warmest, Lorenzo Burrus More

Tiffany Mayo is rock!! I bought two Mercedes from West Chester. My sales rep was Tiffany Mayo. She is the best, she went extra miles for us to make it happen what we are loo I bought two Mercedes from West Chester. My sales rep was Tiffany Mayo. She is the best, she went extra miles for us to make it happen what we are looking in the car and our payment. Hands down for her. More

Amazing Experience @ Mercedes Benz of West Chester This is the 3rd vehicle that I've leased with Mercedes Benz of West Chester. I always work with Jennifer Silva and she goes above and beyond! She This is the 3rd vehicle that I've leased with Mercedes Benz of West Chester. I always work with Jennifer Silva and she goes above and beyond! She works really hard to find the "Right" car for me every time. She is vey responsive and really makes you feel right at home @ the dealership. The entire team @ MB of West Chester is friendly and accommodating. I have already recommended MB of West Chester to my friends and family and will continue to do so. Keep up the great work! More

Very Helpful As soon as , I entered in dealership ,offered for help and then receptionist introduced mike for further help.Dealer facility was very nice and clean. As soon as , I entered in dealership ,offered for help and then receptionist introduced mike for further help.Dealer facility was very nice and clean.Mike was very helpful to find right car we needed.Mike looked up an eligible discount through my employer which I was not aware.A car which we needed was in transit so Mike offered me to deliver car to my house because I live about 70 miles from dealer(very exceptional service offered to me) and offered me to deliver car to my house on friday morning one day later.Mike was very helpful in whole process from deal through the end.Before I was leaving Frank and other sales manager thanked and congratulate me . Also a lady who helped for financial process was very friendly and helpful too. Mike delivered a car as he promised and went through all the features in car with me and my wife.Very exceptional service was provided by Mike.I would give more than five star for my overall experience to this dealership. More

SMART FOR 2 - Purchase So, let me first say, that it was a little intimidating going to a Mercedes dealer to buy a 20k car. I never got a clear reading on how much importanc So, let me first say, that it was a little intimidating going to a Mercedes dealer to buy a 20k car. I never got a clear reading on how much importance they put on selling these little cars as opposed to the 100k + vehicles, but I will admit that much to my surprise, we were treated respectfully, courteously and in a friendly manner. Our sales person Mike was very professional and answered all our questions promptly during our visit or via phone and emails. While at the dealer, I had an opportunity to speak with management, service coordinators, floor staff and finally the finance manager. Everyone was very nice and professional. To be fair, we did not get the deal I wanted - Not exactly, but let's face it, they are in business to make money and as such they will do what they can to avoid giving you more than they have to. I believe many will agree that most of us never get the deal we hopped for during a car buying experience, however I feel they were fair and made an effort to negotiate a final deal. If we ever decide to purchase another Smart Car in the future (replace the one we have), MB of West Chester will be my first choice ... and I hope our experience will once again be a positive one. I scored it 4 and not 5 stars, because I have not had an opportunity to rate the service department. More

Second New Purchase My two purchases I worked with Mr Fazal. I thoroughly enjoyed my car buying experience. He was the utmost professional sales man. Prior to delving My two purchases I worked with Mr Fazal. I thoroughly enjoyed my car buying experience. He was the utmost professional sales man. Prior to delving into my interest in purchasing a new vehicle we discussed other interests of ours. He learned a little bit about me as well as I learned a little bit about him. During my buying process Faz assisted in my purchase. Providing excellent information about my wants in a vehicle. Very knowledgeable about the vehicle I wanted. Faz is an excellent sales man. More

Poor service department performance. The purchase experience was fine. Purchased new 2013 GLK 350 4Matic with AMG appearance package with all options. The service experience was exasp The purchase experience was fine. Purchased new 2013 GLK 350 4Matic with AMG appearance package with all options. The service experience was exasperating and the resulting communications with the associated dealership employees was equally exasperating. Each time the vehicle was serviced the vehicle was returned to me with problems that did not exist when the car was initially brought in for the service. The problems were eventually repaired each time, but only because of the extraordinary efforts and communications by me. I do not have the time or the inclination to deal with this blend of repeated incompetence, arrogance and excuse making that was consistently exhibited by some of the employees of this dealership. I will simply not purchase Mercedes-Benz again. I have been told of other peoples similar bad experiences with this dealership. Maybe Mercedes corporate will eventually shed their dealers that have a problem with proper ethics and a lack of concern for Mercedes-Benz customers. Thank you. More