Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,854 reviews
November 21, 2021
Excellent service department; always do great jobOn time Excellent service department; always do great job On time and friendly, I have recommended them to friends and family! Excellent service department; always do great job On time and friendly, I have recommended them to friends and family! More
by DWENITSKY
Verified CustomerEmployees Worked With
Paul
November 19, 2021
Very nice staff, they took good care of my vehicle and make sure you have a comfortable wait and of course they wash your vehicle and bring to you looking great and running great 😁 make sure you have a comfortable wait and of course they wash your vehicle and bring to you looking great and running great 😁 More
by Chocolate Chip
Employees Worked With
Michael Strickland
November 18, 2021
I think Juan provided excellent customer service including delivering the vehicle. I was disappointed in the fact there was no warranty at all and I feel the dealership could have sanded and painted including delivering the vehicle. I was disappointed in the fact there was no warranty at all and I feel the dealership could have sanded and painted some of the scratches out of the bumpers. I paid $500 to date out of pocket after purchasing this car outright for close to 8k. I would think an industry leader like Mercedes would make more of an effort even though the car was used. So I'm disappointed overall. Mike Vaughn More
by Michaelavaughn
Employees Worked With
Juan Rodriguez
November 16, 2021
I started using MBWC when I moved here, but then I sold that car. When it was time for a new one, I didn't hesitate to go back. My salesman, Mohsen, was a pleasure to work with and I couldn't be happier - that car. When it was time for a new one, I didn't hesitate to go back. My salesman, Mohsen, was a pleasure to work with and I couldn't be happier - It's such a pleasure to be back in a Mercedes! More
by Linda Mc
Employees Worked With
Mohsen Mohimani
November 13, 2021
Great attention from Lynne in leasing and eventually purchasing my car. Only gave 4 stars because the waiting area should have been much nicer for a luxury car dealership. purchasing my car. Only gave 4 stars because the waiting area should have been much nicer for a luxury car dealership. More
by BRENDACLOWSER
Employees Worked With
Lynne Knox
November 12, 2021
Communication was not a Priority. A lot of issues w/Service. I was told vehicle wasn’t being looked @ & it had not been taken in until I called. My phone alerted me. Enterprise charged my cc for no r w/Service. I was told vehicle wasn’t being looked @ & it had not been taken in until I called. My phone alerted me. Enterprise charged my cc for no reason. Service Manager told me that issues w/Enterprise was between me & Enterprise. It was an unpleasant experience. More
by HAHNANGELAL
Employees Worked With
Michael Strickland
