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Mercedes-Benz of West Chester
West Chester, PA
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,851 reviews
November 18, 2021
I think Juan provided excellent customer service including delivering the vehicle. I was disappointed in the fact there was no warranty at all and I feel the dealership could have sanded and painted including delivering the vehicle. I was disappointed in the fact there was no warranty at all and I feel the dealership could have sanded and painted some of the scratches out of the bumpers. I paid $500 to date out of pocket after purchasing this car outright for close to 8k. I would think an industry leader like Mercedes would make more of an effort even though the car was used. So I'm disappointed overall. Mike Vaughn More
by Michaelavaughn
Verified CustomerEmployees Worked With
Juan Rodriguez
November 16, 2021
I started using MBWC when I moved here, but then I sold that car. When it was time for a new one, I didn't hesitate to go back. My salesman, Mohsen, was a pleasure to work with and I couldn't be happier - that car. When it was time for a new one, I didn't hesitate to go back. My salesman, Mohsen, was a pleasure to work with and I couldn't be happier - It's such a pleasure to be back in a Mercedes! More
by Linda Mc
Employees Worked With
Mohsen Mohimani
November 13, 2021
Great attention from Lynne in leasing and eventually purchasing my car. Only gave 4 stars because the waiting area should have been much nicer for a luxury car dealership. purchasing my car. Only gave 4 stars because the waiting area should have been much nicer for a luxury car dealership. More
by BRENDACLOWSER
Employees Worked With
Lynne Knox
November 12, 2021
Communication was not a Priority. A lot of issues w/Service. I was told vehicle wasn’t being looked @ & it had not been taken in until I called. My phone alerted me. Enterprise charged my cc for no r w/Service. I was told vehicle wasn’t being looked @ & it had not been taken in until I called. My phone alerted me. Enterprise charged my cc for no reason. Service Manager told me that issues w/Enterprise was between me & Enterprise. It was an unpleasant experience. More
by HAHNANGELAL
Employees Worked With
Michael Strickland
November 11, 2021
Benz facility at West Chester was beautiful with right selection of vehicles, nice spacing between offices/peoplea. Alphonso has been reliable partner and ensured this transaction went smoothly. selection of vehicles, nice spacing between offices/peoplea. Alphonso has been reliable partner and ensured this transaction went smoothly. More
by KATARI
Employees Worked With
Alphonso Colon, was simply amazing!, Stephen Bjorklund
