Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,854 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,854 reviews
Verified Customer
November 26, 2021
Quick in and out service. The team was very clear on what needed to be done and explained what was done at pick up. needed to be done and explained what was done at pick up. More
by NMCLAUGHLIN1
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
November 26, 2021
Quick in and out service. Knowledgeable service team informed what needed to be done up front and clearly explained everything that was done at pick up. informed what needed to be done up front and clearly explained everything that was done at pick up. More
by NMCLAUGHLIN1
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
November 23, 2021
Chrisian was great but other than that everyone else were not very helpful. No one reached out to me till I called them about my car even after 4 week out of planned delivery date. Closing / final fina not very helpful. No one reached out to me till I called them about my car even after 4 week out of planned delivery date. Closing / final finance aspect was worst it took 3 hours for me to get my car even after all formalities were done. they were not even aware my check was delivered etc... lot of waste of time and worst services More
by ZAHIR
Employees Worked With
Miguel Flores, Stephen Bjorklund
November 23, 2021
Mike was able to find me my 4x4 Sprinter van with all the upgrades I wanted. In this crazy auto market I searched at least 5 other dealers. The price was fair (no markup) and zero pressure. A pleasant experi upgrades I wanted. In this crazy auto market I searched at least 5 other dealers. The price was fair (no markup) and zero pressure. A pleasant experience all the way. I will definitely be buying my next family car from them. More
by JASON@ADAIRFINANCIALPCG.COM
Employees Worked With
Mike McMahon
November 23, 2021
They have the absolute best sales person, Lynne Knox. Her sales process is the easiest and most helpful I’ve ever experienced. Her sales process is the easiest and most helpful I’ve ever experienced. More
by trbayley
Employees Worked With
Katie from Finance, Lynne Knox, Stephen Bjorklund
November 22, 2021
The service is excellent-any work or items completed are always done right and in a timely manner. Service Adviser Craig Muehlbach and Service Manager Mike Strickland are always pleasant, helpful, and accom always done right and in a timely manner. Service Adviser Craig Muehlbach and Service Manager Mike Strickland are always pleasant, helpful, and accommodate all matters. Always a pleasure to be in the presence of courteous, professional, and customer service oriented individuals at Benz or WestChester! More
by RONALDPB1
Employees Worked With
Service Adviser Craig Muehlbach-outstanding customer accommodation!, Michael Strickland
