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Mercedes-Benz of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.6
1,840 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,840 reviews

November 16, 2021

No one answers the phone and when they do they are fussy. Will not return. More

by Aurelina.rodriguez69420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Melsheimer
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Helpful
November 16, 2021

I started using MBWC when I moved here, but then I sold that car. When it was time for a new one, I didn't hesitate to go back. My salesman, Mohsen, was a pleasure to work with and I couldn't be happier - More

by Linda Mc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohsen Mohimani
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Nov 17, 2021 -

Mercedes-Benz of West Chester responded

Thank you for trusting us with your business, Linda! We're glad to hear you had a great experience with Mohsen and we hope you're enjoying your new vehicle. Take care and we'll see you next time here at Mercedes-Benz of West Chester!

Helpful
November 16, 2021

Ed is the best !!! The entire process was smooth and very easy . Kudos to his service More

by KAVITA9502
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bjorklund
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Nov 17, 2021 -

Mercedes-Benz of West Chester responded

We're so happy to hear you enjoyed working with Ed! Thank you for trusting Mercedes-Benz of West Chester with your business. We hope to see you again next time!

Helpful
November 15, 2021

Excellent. Everything went smoothly and efficiently. I would recommend this service and use this service More

by RTHRUBIEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
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Nov 16, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the great review! It was a pleasure having you visit us here at Mercedes-Benz of West Chester and we hope to see you again next time!

Helpful
November 13, 2021

Great attention from Lynne in leasing and eventually purchasing my car. Only gave 4 stars because the waiting area should have been much nicer for a luxury car dealership. More

by BRENDACLOWSER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
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Nov 15, 2021 -

Mercedes-Benz of West Chester responded

Thank you for visiting Lynne at Mercedes-Benz of West Chester! We appreciate your honest feedback.

Helpful
November 12, 2021

Communication was not a Priority. A lot of issues w/Service. I was told vehicle wasn’t being looked @ & it had not been taken in until I called. My phone alerted me. Enterprise charged my cc for no r More

by HAHNANGELAL
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Strickland
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Helpful
November 12, 2021

Excellent and professional team! I highly recommend Jennifer in sales. Will continue to do business at the West Chester dealership. More

by Dr. A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
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Nov 15, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the kind review! We're glad Jennifer had the opportunity to earn your business and we look forward to sharing this wonderful feedback with her. Enjoy your new vehicle and we'll see you next time here at Mercedes-Benz of West Chester!

Helpful
November 11, 2021

Benz facility at West Chester was beautiful with right selection of vehicles, nice spacing between offices/peoplea. Alphonso has been reliable partner and ensured this transaction went smoothly. More

by KATARI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alphonso Colon, was simply amazing!, Stephen Bjorklund
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Nov 11, 2021 -

Mercedes-Benz of West Chester responded

We are so proud to hear that our team at Mercedes-Benz of West Chester could do a beautiful job for you! Thank you!

Helpful
November 11, 2021

They have a very good sprinter mechanic there. He delivers on time as promised. Have been very pleased More

by Zach50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 11, 2021 -

Mercedes-Benz of West Chester responded

We're happy the Mercedes-Benz of West Chester team gave you such excellent care! Thank you for rating us five stars!

Helpful
November 11, 2021

Very busy! Should have washed my vehicle. Van was in for recall, no real change in problem. More

by marksell55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Melsheimer
Report | Print
Nov 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the review and feedback - we will be passing it along to our team for awareness. Please don't hesitate to reach out if we can be of service to you again in the future!

Helpful
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