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Mercedes-Benz of West Chester

West Chester, PA

4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

November 26, 2021

Quick in and out service. The team was very clear on what needed to be done and explained what was done at pick up. More

by NMCLAUGHLIN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Nov 30, 2021 -

Mercedes-Benz of West Chester responded

Thank you for visiting our team here at Mercedes-Benz of West Chester! We appreciate your excellent feedback and hope to see you again next time!

November 26, 2021

Quick in and out service. Knowledgeable service team informed what needed to be done up front and clearly explained everything that was done at pick up. More

by NMCLAUGHLIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Nov 30, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer! We are happy the service team could make this a five-star experience for you!

November 24, 2021

Great service & very accommodating. Paul Graziano is very good and helpful . Service department is knowledgeable. More

by SALLY_SHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Strickland
Nov 26, 2021 -

Mercedes-Benz of West Chester responded

Thank you for this great review! Paul & the team will be happy to hear they earned your five-star rating. Take care and please don't hesitate to reach out if we can be of service again in the future! - Mercedes-Benz of West Chester

November 23, 2021

Mike was able to find me my 4x4 Sprinter van with all the upgrades I wanted. In this crazy auto market I searched at least 5 other dealers. The price was fair (no markup) and zero pressure. A pleasant experi More

by JASON@ADAIRFINANCIALPCG.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMahon
Nov 24, 2021 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share this wonderful feedback! We're so glad you had a great experience working with Mike and we hope your new Sprinter serves you well. Take care and we'll see you next time here at Mercedes-Benz of West Chester!

November 23, 2021

They have the absolute best sales person, Lynne Knox. Her sales process is the easiest and most helpful I’ve ever experienced. More

by trbayley
Recommend Dealer
Yes
Employees Worked With
Katie from Finance, Lynne Knox, Stephen Bjorklund
Nov 24, 2021 -

Mercedes-Benz of West Chester responded

We're happy to hear Lynne made the visit so enjoyable! Thank you for coming to see the Mercedes-Benz of West Chester team!

November 23, 2021

Chrisian was great but other than that everyone else were not very helpful. No one reached out to me till I called them about my car even after 4 week out of planned delivery date. Closing / final fina More

by ZAHIR
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Miguel Flores, Stephen Bjorklund
November 22, 2021

The service is excellent-any work or items completed are always done right and in a timely manner. Service Adviser Craig Muehlbach and Service Manager Mike Strickland are always pleasant, helpful, and accom More

by RONALDPB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Adviser Craig Muehlbach-outstanding customer accommodation!, Michael Strickland
Nov 23, 2021 -

Mercedes-Benz of West Chester responded

We're so pleased Craig and Mike could make your service experience enjoyable, Ronald! Thank you for leaving Mercedes-Benz of West Chester such a great five-star review!

November 21, 2021

Excellent service department; always do great jobOn time Excellent service department; always do great job On time and friendly, I have recommended them to friends and family! More

by DWENITSKY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 23, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the kind review of our service team! We appreciate you recommending Mercedes-Benz of West Chester to your friends & family and look forward to seeing you at your next visit!

November 20, 2021

Excellent service work done right didn’t take long clean up was great job prompt call when ready loaner was very good ‼️ More

by JTRUXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Strickland
Nov 23, 2021 -

Mercedes-Benz of West Chester responded

Thank you for stopping by to leave Mercedes-Benz of West Chester this wonderful review! Our team looks forward to serving you again next time!

November 19, 2021

Very nice staff, they took good care of my vehicle and make sure you have a comfortable wait and of course they wash your vehicle and bring to you looking great and running great 😁 More

by Chocolate Chip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Strickland
Nov 19, 2021 -

Chocolate Chip responded

Thank you Mr.Strickland you and your staff took good care of me and my vehicle, 😁👍🤗 I’ll be back for my next service appointment Thank you so much to you and your staff Mrs. McClary

Nov 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to leave us a review! It was a pleasure having you visit us here at Mercedes-Benz of West Chester and we look forward to seeing you again next time!

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