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Mercedes-Benz of West Chester

West Chester, PA

Overview
Employees
Reviews
Vehicles
4.6
1,851 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,851 reviews

December 06, 2021

The worst customer service I have ever experienced with Mercedes I’m not sure if Cherry Hill Mercedes is that bad after dealing with West Chester Mercedes. Katy Long is the finance manager never returned m More

by Frederickgatling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katy Long , Lynne Knox, Stephen Bjorklund
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December 06, 2021

Excellent service, they keep you well informed of any maintenance issues. Clean and comfortable waiting areas. More

by LMBLYDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 09, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your review! We appreciate your kind comments about our facilities! See you next time at Mercedes-Benz of West Chester!

December 04, 2021

I expect “the best or nothing” and my last visit did not meet that expectation. It was a miscommunication as to when we needed our car finished and I have still not received an answer as to whether my AAA b More

by DANDREW1107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Silva
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December 03, 2021

Great service!! Very accommodating! Alex went above and Great service!! Very accommodating! Alex went above and beyond to take of my car and my time. More

by edsteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Dec 06, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the great review! We're so glad to hear Alex exceeded your expectations and we hope to see you again next time here at Mercedes-Benz of West Chester!

December 03, 2021

Rijon was great! He was attentive to what we were looking for and able to meet our needs. More

by JUSTIN.ONEILL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rijon simon, Stephen Bjorklund
Report | Print
Dec 06, 2021 -

Mercedes-Benz of West Chester responded

We're so happy to hear this! Thank you for trusting Rijon & the Mercedes-Benz of West Chester team with your business. We hope to see you again in the future!

December 03, 2021

Love the dealership sales and service. Great selection of pre owned certified vehicles. Great place to deal with. More

by Becky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
Report | Print
Dec 06, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer, Becky! We appreciate your business and look forward to your next visit!

December 02, 2021

Great to do business With. Very good service. Very professional, the wait was less than I thought. More

by galewash11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
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Dec 02, 2021 -

Mercedes-Benz of West Chester responded

Thank you for visiting us here at Mercedes-Benz of West Chester! We appreciate your business and hope to see you again in the future!

December 02, 2021

Great customer service and Rijon Simon took his time and explained the benefit and accommodated all our needs More

by Richard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rijon Simon, Stephen Bjorklund
Report | Print
Dec 03, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your excellent feedback, Richard! We appreciate your support and look forward to seeing you again next time here at Mercedes-Benz of West Chester!

December 02, 2021

Our sales person Jenn helped us through the entire buying experience and delivery was first class. More

by RCF46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva, Stephen Bjorklund
Report | Print
Dec 03, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the wonderful feedback! We're so glad Jenn had the opportunity to assist you with your purchase and we hope to see you again next time here at Mercedes-Benz of West Chester!

December 02, 2021

West Chester Mercedese Benz provides friendly and professional service, their employees are polite and and easy to deal with. My salesman Rijon Simon went above and beyond to provide a great experie More

by B.RITCHIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rijon Simon, Miguel Flores, Stephen Bjorklund
Report | Print
Dec 03, 2021 -

Mercedes-Benz of West Chester responded

Congratulations on your new GLE! We're so glad to hear that Rijon & the team provided such wonderful service throughout the purchasing process and we hope you'll be visiting us again in the future. Until then, take care and please don't hesitate to reach out if there's anything else we can do for you! - Mercedes-Benz of West Chester

Dec 04, 2021 -

B.RITCHIE responded

Thank you, Happy Holidays!

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