Mercedes-Benz of West Chester

The worst and most unprofessional dealer ever seen. They couldn't register a brand new van in 4 months. They couldn't register a brand new van in 4 months. More

This past September, my wife purchased a Certified This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to h This past September, my wife purchased a Certified Pre-Owned GLC300 for cash from Mercedes Benz of West Chester, PA (“MBWC”). While we offered to handle the titling and registration of the car in Delaware, the salesman, Alfonso Colon, insisted that MBWC would arrange for the car to be so titled and registered, even (mis)informing us that he was required to do so by law. To date, over 4 months later, we have not received title to the car, and neither Mr. Colon, his sales manager, nor the General Manager of MBWC, Eduardo Milan, has responded to our many requests for help. More

We’ve had nothing but problems with this dealership. We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car back with used ppp inside, to leaving the car for TWO weeks for a routine service only to get the car back with another problem and don’t even try to get someone in sales or finance to discuss the issues. You may as well be speaking to a wall. Blake the receptionist transfers you to random voicemails. They say they will call back and they don’t. They say they will call when parts are available and they don’t. They were recently sold. Nothing got better it is still a s@!$ show. DO NOT WASTE MONEY OR TIME at this dealership. It is the worst dealership west of Philadelphia. More