Mercedes-Benz of West Chester

I love the way we are treated as if we just as important as the other customers who are spending 10 times or more than we are spending. That's a special kind of company who bets their bottom dollar on excel as the other customers who are spending 10 times or more than we are spending. That's a special kind of company who bets their bottom dollar on excellent customer service. Thank You! More

Christian and Steve and the entire staff were very friendly, helpful, patient. They were awesome! I got the exact car I wanted and the process was extremely smooth thanks to them! Very happy with the friendly, helpful, patient. They were awesome! I got the exact car I wanted and the process was extremely smooth thanks to them! Very happy with the Westchester team and I would definitely recommend 10 out of 10. More

Ed is a great guy who won’t waste your time! He took his time with us and made sure we got exactly what we wanted! Never experienced a salesman quote like him! Proud to be a part of the family!! He took his time with us and made sure we got exactly what we wanted! Never experienced a salesman quote like him! Proud to be a part of the family!! More

Excellent experience- far better than Devon MB! Ed was so knowledgeable about the product - and delivered an excellent car that clean and perfect! Ed was so knowledgeable about the product - and delivered an excellent car that clean and perfect! More

Ed and the whole Mercedes family was amazing from start to finish!! Glad to be apart of the family now! to finish!! Glad to be apart of the family now! More

Excellent sales service. Easy to negotiate a fair price and great help with new car. Easy to negotiate a fair price and great help with new car. More

The dealership was amazing and it was an amazing place to buy a car! I would recommend the dealer to everyone!! buy a car! I would recommend the dealer to everyone!! More

Ed is a fantastic salesman who was very easy and straightforward to deal with. I was able to complete my deal mainly over the phone since I live in another state and the transaction was seamless. I straightforward to deal with. I was able to complete my deal mainly over the phone since I live in another state and the transaction was seamless. I would highly recommend Mercedes Benz of west Chester! More

I had the most amazing car buying experience at Westchester Mercedes-Benz. My sales woman Jennifer was exceptional. She went above and beyond to make my purchase smooth, not only that she handed me Westchester Mercedes-Benz. My sales woman Jennifer was exceptional. She went above and beyond to make my purchase smooth, not only that she handed me off to Jaclyn in finance who also went above and beyond to ensure that all the financial components of my deal were intact. I am so happy with these two women at this location. Please look them up and go see them soon. Special shout out to Eduardo, the store manager and Ted, the sales manager who also greeted me pleasantly and congratulated me on the way out. I will be sending my friends and family to this location, forever more thank you all once again for an exemplary car buying experience. 💓 More

If I could give zero stars I would. Long post so bear with me. I have a 2013 GL450 with 165k in miles. My daughter’s 2nd year of college, I said she can take it to campus(Work, drive Long post so bear with me. I have a 2013 GL450 with 165k in miles. My daughter’s 2nd year of college, I said she can take it to campus(Work, drive home etc). In August of this year I took it to West Chester(I bought the car from) Benz and told them as much. Get oil change and give it a full inspection. They come back and say it need Axle boots, mount and balance new tires before winter, alignment, transfer leaking and slight oil leak. That’s it. I asked will she be good until Thanksgiving. Yes. We had a wedding to go to this past weekend so I had a couple places in mind to reach out to for the work but called WC Benz and asked if I drop it off by Wednesday night would it be ready by Saturday when we return from Texas. Matt the service “SALES” guy said do you need a loaner. I said No. I explained the situation and he said yes it will be done by Saturday. Just an FYI this was going to be about 5-6K worth of work but I was ok using the dealer because of our timeline. Daughter had to drive back to college 3 hours away. I get a call Friday and Matt says I also need a new oil cap that is causing the leak. $240. 🤷🏻‍♂️ I agreed and asked if it would still be ready by Friday. Matt say NO! It’s 3 days of work so it will be ready by Monday. So why did you say it would be done by Saturday if it wouldn’t be. I had other options to get work done but unfortunately I called WC Benz first. So it’s Monday. I text Matt at 12:07, 12:45 and 1:49. I also called service each of those times and it would ring so long it took me back to main menu. Nobody ever answered the phone! I ended up going to the website and texting through there. 😃. Seriously!! Somebody texted me back apologizing and said someone would get back to me ASAP. Well 20 mins later Matt calls explaining what has been done with the car so far and it won’t be ready until tomorrow Tuesday. Supposed to be done by Saturday. He also said it needs rear breaks at $1400 and there is roughly 1000 miles left until it’s unsafe. 😳. Plus an engine mount is loose. I am not kidding. So in 5 weeks after a full expection they inform me of these other 2 issues. Oh it get better, I asked to speak with a manager at 2:15pm. I was told 3 times over the next 4 hours I would get a call. Never happened. I’m not sure if this dealership was sold to somebody else but whoever is in charge could care less about your experience as a customer. I am not one to complain and I was fully prepared to bite the bullet for the repairs because it’s been a great vehicle and outside of wear and tear I haven’t had any major issues with it. IMHO these are the type of folks that prey on senior citizens and people like me who were in a time crunch. They promise you one thing then take advantage of you, knowing your situation. It’s a xxxxty feeling especially since you are buying a high end vehicle. You’d expect basic customer service but in the end they could care less about you or your experience. Still haven’t heard from a manager. I will update when someone takes 5-10 minutes out of their day to listen. I won’t hold my breath though. More