Mercedes-Benz of West Chester

I had the BEST experience working with Micheal at Mercedes-Benz. From the very beginning, he made the entire process so easy and stress-free. He told me exactly what I needed, walked me through every Mercedes-Benz. From the very beginning, he made the entire process so easy and stress-free. He told me exactly what I needed, walked me through every step, and truly listened to what I wanted. Because of him, I drove away in the car of my dreams literally my dream car and I couldn’t be happier. His professionalism, honesty, and patience made all the difference. If you’re looking to buy a Mercedes, trust me… ask for him. You won’t be disappointed! More

Very nice dealership. Welcoming staff and felt very taken care of. Overall 10/10 experience. Welcoming staff and felt very taken care of. Overall 10/10 experience. More

This was the most pleasant car buying experience I have ever experienced. They were so professionals and kind and worked to find me the best deal for my extended warranty. I would definitely encourage anyo ever experienced. They were so professionals and kind and worked to find me the best deal for my extended warranty. I would definitely encourage anyone to buy from them. More

This is our second vehicle purchased from Mercedes Benz of West Chester and both times were seamless and transparent. Mike D. went above and beyond to ensure that we were satisfied and taken care of! He ev of West Chester and both times were seamless and transparent. Mike D. went above and beyond to ensure that we were satisfied and taken care of! He even gave our daughter a teddy bear which made her day! If you’re looking for a dealership look no further!. Thank you Mike and Jacqueline for another great experience ❤️ More

An absolutely terrible, unprofessional experience with purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many pe purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many people experience, and continue to deal with in this day and age. Saw a vehicle I liked, called and spoke to the Sales Manager Frank, and within an hour, I am on a 2 hour drive to the dealership. Get there, look at the car, agree on terms, and leave a deposit to confirm my intent in moving forward with the deal, with both parties agreeing that I would be back 2 days later to pickup the car, since they needed to do the state inspection. Next day, I get a call from the sales manager asking if I can come that very same day to pickup the car, and gives some flimsy excuse that they will be too busy the next day, and I might end up waiting much longer to close my sale.. At this point, I am already booked on a train for the next day, but he promised I would be reimbursed the cost of my ticket if I could change plans and make it there that same day. Had to call off work for the rest of the day, but changed my plans, hopped on the train, and am there a couple of hours later. First of all, and i end up waiting 2 hours before they finally get to me, which was the whole point of changing my plans, the Sales Manager tells me regarding my ticket refund that the cost of the car was reduced to cover it, so I would see the difference between the original figures against the new figures. This turns out to be completely misleading and untrue later when I found out that what they did was to just manipulate and increase the fees and taxes on my paperwork to make up for reimbursing me for my ticket. All this manipulating and lying just for $50? That was just so un-professional, and I had to call him out on it, before they finally issued my refund.   As of writing this review 3 weeks later, I contacted my state DMV, and my vehicle paperwork has still not been submitted for me to get my registration, tags, and title, even though the sales manager told me it had been processed when I asked for an update earlier in the week. If I could rate them zero stars I would. Obviously, No one at this dealership cares about you once your check is cleared. Whatever the outcome, I will post this review on every single website were this dealerships name listed or advertised, so others can know my experience, and if I have to report them to the Pennsylvania attorney general’s office, I will. More

I highly recommend purchasing your next vehicle at Mercedes-Benz of West Chester. Ed went above and beyond my expectations throughout the entire buying process. He explained every detail and was very Mercedes-Benz of West Chester. Ed went above and beyond my expectations throughout the entire buying process. He explained every detail and was very knowledgeable . The process was seamless. Ed and the MB team really took care of me and i got a great deal! More

Everyone was exceptionally kind, welcoming, and informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process sm informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process smooth and easy. He was thoughtful and honest, and we really felt as though we could trust him. Michael and Frank always checked in on us, and we appreciated how they got to know us and our needs. Jacquelyn in finance had all our papers drawn up and was ready for us to sign right at the start of our appointment. She was cheery and so on top of things; we really appreciated her punctuality and preparedness. Everyone was so excited for us- we really felt like they celebrated with us in finding the right car. Thank you! More

Mike was great to work with. He answered all of queries and helped us to select the right car for the family. He answered all of queries and helped us to select the right car for the family. More

Ed was knowledgeable and friendly. We started the deal over email and were able to finish it easily in person. No haggling, no promises made and then broken when we showed up. Great sa We started the deal over email and were able to finish it easily in person. No haggling, no promises made and then broken when we showed up. Great sales person! Highly recommend. More

The team at Mercedes Benz of West Chester is friendly, professional, and efficient. What a pleasant car-buying experience! I highly recommend this dealership. professional, and efficient. What a pleasant car-buying experience! I highly recommend this dealership. More