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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
287 Reviews

287 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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July 08, 2023

My dream was to own a Mercedes Benz. I finally got to a point in my life where it became reality. I purchased from MB of Wesley Chapel. Everything from the purchase of the vehicle to ser More

by Weavermichelle2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew
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Jul 11, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 200-7788 -- we hope to hear from you soon.

Jul 11, 2023 -

Weavermichelle2020 responded

I spoke to the general manager when I had the issue purchasing the vehicle and he was completely uninterested in resolving the issue. As far as the issue with the vehicle itself, it has been traded in and it’s beyond reconciliation. I was in for the issue six times and the last time I was told the issue was truly an issue on all of the models however there was no fix. It was suggested to contact Mercedes corporate to see if the issue could be escalated. After two calls to corporate, I was advised that the dealership had to escalate the issue to engineering but that never happened. The time to speak to the general manager has passed. My hope is that customer concerns are taken more seriously in the future and that the ping pong of responsibility stops. As for me, Mercedes Benz has lost my business permanently.

July 04, 2023

Service was excellent. Top notch people there. Came in for a service; walked out without paying 1 cent. You just don't find that at Car Dealerships. Makes me want to co More

by timshows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Schronce
Report | Print
Jul 06, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Wesley Chapel and we hope to be of service again in the future.

July 01, 2023

This is my first time at Wesley Chapel to service my gla !!! There’s some changes in their process but Mike gladly introduced me to your process there!!! More

by nvisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nankovitch
Report | Print
Jul 05, 2023 -

Mercedes-Benz of Wesley Chapel responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2023

Great Customer Service! I always feel like a valued customer when I visit the Wesley Chapel Store. Whether I go in for service, a complementary wash or just to browse around More

by torrezg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darryl
Report | Print
Jun 29, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 22, 2023

Great and fast customer service, thank you for taking care of my car issues. Susan was really helpful! More

by Roy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susan
Report | Print
Jun 26, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

June 21, 2023

Bryan was great, personable and informed me of what I needed to do for our service appointment. He even setup a next service appt when I picked up. More

by ketaylo34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Jun 26, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 21, 2023

They are very accommodating and the service is typically pretty quick. My service advisor Matthew is terrific! More

by henrichjd
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Jun 26, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 20, 2023

I Came here because Darrell Williams is now working in the service department and he continues to give me the service I want. More

by wayjan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
Report | Print
Jun 23, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 20, 2023

Excellent service In overall. I was about 15 minutes late from the scheduled appointment, no problem.The beautiful Brianna was my service advisor ,help me in the most professional More

by mntalis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brianna Ojeda
Report | Print
Jun 23, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Wesley Chapel and we hope to be of service again in the future.

June 19, 2023

The service department was extremely helpful and thorough. We were very pleased and absolutely recommend. More

by julie.ann.riley.15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 23, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of Mercedes-Benz of Wesley Chapel and we hope to be of service again in the future.

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