Mercedes-Benz of Wesley Chapel - Service Center

Dealership was uncomfortable upon arrival. Drop off was at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. at 7:20 a.m. Temperature felt like it was not maintained overnight. Could recommend vehicles being wiped down after car wash. More

Thomas is the best. I have been working with him in service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good service for about 2 yrs. He is considerate, efficient, knowledgeable, and always delivers on all aspects of servicing my car. Very personable, good natured, and goes the extra mile. A great experience as always! Thanks Thomas. More

Had a noise when breaking and was told my breaks and rotors has to be replaced. rotors has to be replaced. More

My service advisor Mr Allen was friendly and attentive. In and out on schedule In and out on schedule More

Done quickly with minimum wait time. Need to improve arrival protocol. No one was present in the arrival bay. There could be a spot check. arrival protocol. No one was present in the arrival bay. There could be a spot check. More

My advisor is Stephanie and I have had my car serviced only once before yesterday, I received excellent service and the waiting time was short only once before yesterday, I received excellent service and the waiting time was short More

Excellent service Communication was very good. The dealership was clean and professional. dealership was clean and professional. More

Very pleasant person answering the telephone and arranging my appointment, upon arrival everyone was very helpful and polite I was taken care of immediately and I felt very comfortable arranging my appointment, upon arrival everyone was very helpful and polite I was taken care of immediately and I felt very comfortable More

On July 26, I brought my 2018 GLC300 for scheduled servicing (B0). The assistant service manager, Mr. Thomas Allen pointed out that my tires were at a point of needing replacement and provided me with servicing (B0). The assistant service manager, Mr. Thomas Allen pointed out that my tires were at a point of needing replacement and provided me with a detailed breakdown of the total cost. I told him that I wanted to check around and do some comparison pricing. I'm happy to say that the dealer estimate was favorably priced! I am scheduled to get my new tires tomorrow (July 29). I am very pleased with the dealership. More

Deceptive service advisors.... asked for only what I needed done on my 10k mile A service. I was charged $600-700 and told this is what I needed, only to find out in my contract it states service A shou needed done on my 10k mile A service. I was charged $600-700 and told this is what I needed, only to find out in my contract it states service A should cost $250... My fault for trusting my service advisor but xxxx... bad business practices. More