Mercedes-Benz of Wesley Chapel - Service Center

The customer service is good but the wait time was too long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the fluids for my wipers, it was completely empty, More

Susan was my Rep. She was very honest forthright, giving me a realistic time frame for my E 350 repairs. She rocks! me a realistic time frame for my E 350 repairs. She rocks! More

We arrived without an appointment with a tire issue. The replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! replacement was made and within appx 1hour we were back on the road. Everyone was solicitous and friendly. Good Job! More

The worst dealership ever. For service don't take your car there. They have the worst service manager car there. They have the worst service manager More

A new tag holder was ordered for license plate by Matt Brower during my previous visit, on December 24th, 2021. Marc Scotch used the four new nuts on new tag holder to secure tag, on January 28, 2022. Brower during my previous visit, on December 24th, 2021. Marc Scotch used the four new nuts on new tag holder to secure tag, on January 28, 2022. More

2nd time here and had recall work done as well as needed service. done in a timely manner and with courtesy. service. done in a timely manner and with courtesy. More

Prompt response and great service My time was valued and Prompt response and great service My time was valued and rep was very informative about my service and car Prompt response and great service My time was valued and rep was very informative about my service and car More

After driving 1 1/2 hours for my appointment to have a part installed, I found out that the part had never been ordered. This after being told the part was at the dealership! The Service Manager did rea part installed, I found out that the part had never been ordered. This after being told the part was at the dealership! The Service Manager did react to the problem, provided me with a loaner and ordered the part. The service writer was of no help! More

Excellent and efficient despite shortages of product and help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away which cost me almost 40.00 in tolls and gas. Service advisor was excellent and was honest. More

Alem is a great advisor. He took care of my car and ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions w ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions were answered. More