Mercedes-Benz of Wesley Chapel

The initial part of the process was pleasant up until my car delivery time. Its been quiet and don't even know who to help with information. Its frustrating and just hoping this goes away. car delivery time. Its been quiet and don't even know who to help with information. Its frustrating and just hoping this goes away. More

You get a million texts and no one ever calls back. Service associates are rude. The porters are awesome though. Service associates are rude. The porters are awesome though. More

Went in at 9 am for a planned change in the rear tires based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor when I didn't hear back at 1p. The reply was that they hw was v busy that day and that they didn't have all 4 tires and would give me a loaner. I kept questioning why it was an option in the morning but not at 1p. Suddenly was told that all 4 tires located in the dealership by 3p and they would proceed with install. Went to pick up at 4:30p, it was not ready until 5:30p. How can it take all day to replace the tires. Also a vanity inside light was broken by the valet apparently. They replaced both sides with a non original part without extra cost ( lights were red but now white without a logo) . I was told about this after the fact and only at pick up. More

Service department and Advisor were awesome. Have been visiting Mercedes of Wesley Chapel for the last 10 years.. Have been visiting Mercedes of Wesley Chapel for the last 10 years.. More

The dealership is always clean and orderly as expected from a Mercedes dealership. The porters are always prompt and the service department goes above to assist. Susan, my rep in the service department is from a Mercedes dealership. The porters are always prompt and the service department goes above to assist. Susan, my rep in the service department is amazing, and goes out of her way to ensure you are taken care of. More

Always trying to sell me a new car when I come in. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. More

I have only had the opportunity to experience the service department. My experience has been spectacular. Each person has gone out of their way to make sure that my car was given excellent workmanship. Each department. My experience has been spectacular. Each person has gone out of their way to make sure that my car was given excellent workmanship. Each time I rode my car out , it rode like it was brand new. Thank you so much everyone for all you attention and great professional work. More

Service department was awesome. Have been having my car serviced at Mercedes of Tampa Bay for several years. I felt that Tampa’s service department has been going down hill for qu Have been having my car serviced at Mercedes of Tampa Bay for several years. I felt that Tampa’s service department has been going down hill for quite some time. Decided to make the drive to Wesley Chapel… It was worth the drive … very courteous and efficient and responsive to my concerns . More

Brianna my Service Advisor was very pleasant and knowledgeable. Dealership is top rated they really care about you as a customer. knowledgeable. Dealership is top rated they really care about you as a customer. More

Everything was great at the dealership. .great experience . We love our cars and it was so easy. .great experience . We love our cars and it was so easy. More