Mercedes-Benz of Wesley Chapel

Darrell Williams treats customers with respect and works diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. More

Sales experience was very good. Sales person (Vinnie) went above and beyond to meet our expectations and achieved several things that were import to us. General management is maki Sales person (Vinnie) went above and beyond to meet our expectations and achieved several things that were import to us. General management is making good on an issue that was no5 picked up previously on this pre-owned vehicle that we purchased. More

Absolutely the worst dealership I've ever had the displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez Benz customer service sent us to Mercedez Benz of Wesley Chapel for this modification and they setup an appointment for this morning at 10am. Mercedez Benz of Wesley Chapel sent us an email confirming that our 2014 Freightliner Sprinter Van was scheduled for a 10am appointment for the Emission Modification. We show up at the Service Dept at 10am and Darrel comes out and looks at our van and our service needed and tells us their dealership does not do recalls or modifications on Freightliner Sprinter Vans. I show Darrel my email confirmation. He says we don't work on Freightliner Vans. I speak with the Service Dept manager. He refuses to help and won't even call their sister store in Tampa, who supposedly does work on Freighliner Vans. He walks out of his office and just leaves my wife and I sitting in his office. I would never, ever, buy a vehicle from this dealership and I will never deal with them again. Absolutely the worst experience and customer service I have ever seen. More

Always glad to have Mike take care of my car. He is extremely attentive as he isolates the actual issue. He is extremely attentive as he isolates the actual issue. More

The initial part of the process was pleasant up until my car delivery time. Its been quiet and don't even know who to help with information. Its frustrating and just hoping this goes away. car delivery time. Its been quiet and don't even know who to help with information. Its frustrating and just hoping this goes away. More

You get a million texts and no one ever calls back. Service associates are rude. The porters are awesome though. Service associates are rude. The porters are awesome though. More

Went in at 9 am for a planned change in the rear tires based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor when I didn't hear back at 1p. The reply was that they hw was v busy that day and that they didn't have all 4 tires and would give me a loaner. I kept questioning why it was an option in the morning but not at 1p. Suddenly was told that all 4 tires located in the dealership by 3p and they would proceed with install. Went to pick up at 4:30p, it was not ready until 5:30p. How can it take all day to replace the tires. Also a vanity inside light was broken by the valet apparently. They replaced both sides with a non original part without extra cost ( lights were red but now white without a logo) . I was told about this after the fact and only at pick up. More

The dealership is always clean and orderly as expected from a Mercedes dealership. The porters are always prompt and the service department goes above to assist. Susan, my rep in the service department is from a Mercedes dealership. The porters are always prompt and the service department goes above to assist. Susan, my rep in the service department is amazing, and goes out of her way to ensure you are taken care of. More

Service department and Advisor were awesome. Have been visiting Mercedes of Wesley Chapel for the last 10 years.. Have been visiting Mercedes of Wesley Chapel for the last 10 years.. More

Always trying to sell me a new car when I come in. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. More