Mercedes-Benz of Wesley Chapel

WORST CAR BUYING EXPERIENCE. On the evening of July 28th, I visited the dealership to buy a GLS 450. We reached an agreement on the price and I left a deposit, planning to return On the evening of July 28th, I visited the dealership to buy a GLS 450. We reached an agreement on the price and I left a deposit, planning to return the following Monday with a cashier's check to pick up the vehicle. However, after we had completed the paperwork, the sales manager unexpectedly insisted that I pay in full and take delivery that very night at 10 PM. Although we had originally agreed on a deposit and delivery the following Monday, I reluctantly agreed to their terms. We left the car at the dealership and arranged for a tow truck to retrieve it. On the day the tow truck arrived at the dealership, they refused to allow the driver to tow my vehicle and insisted that I drive two hours to pick it up in person, without attempting to resolve the issue amicably. Reluctantly, I made the trip in person, only for the sales manager to accuse me of having a fake out-of-state ID, despite having already signed all the necessary paperwork. To add to my frustration, it has been two months, and they still retain my second GLS key, refusing to deliver it to me. More

Easy to make appointments on line. Problems identified and taken care of under warranty. No problems. Problems identified and taken care of under warranty. No problems. More

Darrell Williams has been a great help when I come in for service. He is knowledgeable and he addresses my concerns with great care. I truly appreciate his assistance. service. He is knowledgeable and he addresses my concerns with great care. I truly appreciate his assistance. More

I have 2 AMGs under warranty. I won't bring them here because their service pricing is completely out of line. They charge at least twice what the same service costs at other Merc I won't bring them here because their service pricing is completely out of line. They charge at least twice what the same service costs at other Mercedes dealers nearby. No real answer when I asked them why they charged so much more. I service my vehicles at MB of Tampa now at half the cost. More

My first time visiting theMercedes Benz Wesley Chapel dealership since moving to Florida from New Jersey a few months ago I was very impressed with everyone I came into contact with on the day. I had a dealership since moving to Florida from New Jersey a few months ago I was very impressed with everyone I came into contact with on the day. I had a service appointment with Matthew Schronce. Matthew was very courteous and knowledgeable and I’m very happy he is my Service Manager. As my C-300 will be at the end of its lease in a few months, I also met with Vinnie Antonello in Sales, to talk about my options. Vinnie also was very courteous and knowledgeable and spent some time with me discussing my various options I also met with Daniel Blackledge in the Financial Department who again was very courteous and knowledgeable. I am very happy I have Mercedes Benz of Wesley Chapel as my new dealership. More

Respectful, knowledgeable and customer friendly team at Mercedes Benz Wesley Chapel. Darrell sets the tone! His positive and respectful attitude towards his customers is why I was referred to MBWC and tha Mercedes Benz Wesley Chapel. Darrell sets the tone! His positive and respectful attitude towards his customers is why I was referred to MBWC and that’s why I will also refer others to MBWC. More

Darrell Williams treats customers with respect and works diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. More

Sales experience was very good. Sales person (Vinnie) went above and beyond to meet our expectations and achieved several things that were import to us. General management is maki Sales person (Vinnie) went above and beyond to meet our expectations and achieved several things that were import to us. General management is making good on an issue that was no5 picked up previously on this pre-owned vehicle that we purchased. More

Absolutely the worst dealership I've ever had the displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez Benz customer service sent us to Mercedez Benz of Wesley Chapel for this modification and they setup an appointment for this morning at 10am. Mercedez Benz of Wesley Chapel sent us an email confirming that our 2014 Freightliner Sprinter Van was scheduled for a 10am appointment for the Emission Modification. We show up at the Service Dept at 10am and Darrel comes out and looks at our van and our service needed and tells us their dealership does not do recalls or modifications on Freightliner Sprinter Vans. I show Darrel my email confirmation. He says we don't work on Freightliner Vans. I speak with the Service Dept manager. He refuses to help and won't even call their sister store in Tampa, who supposedly does work on Freighliner Vans. He walks out of his office and just leaves my wife and I sitting in his office. I would never, ever, buy a vehicle from this dealership and I will never deal with them again. Absolutely the worst experience and customer service I have ever seen. More

Always glad to have Mike take care of my car. He is extremely attentive as he isolates the actual issue. He is extremely attentive as he isolates the actual issue. More