Mercedes-Benz of Wesley Chapel

Waste of time Very bad experience with mercedes of wesley chapel called in for purchasing a vehicle talked to edens mesidor you assured me the vehicle is availabl Very bad experience with mercedes of wesley chapel called in for purchasing a vehicle talked to edens mesidor you assured me the vehicle is available i made all the plans of coming getting the vehicle even paid off my trade. When im about to leave He calling and telling that the vehicle was sold couple days ago and somebody put deposit on it and they coming today to come and get it. Will not reccomend to anyone ! would have expected more from a mercedes dealer Very unprofessional and dissapointing. More

Great service Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent serv Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent service. The way you are greeted and treated throughout the whole process, receive, during service and follow up is a great experience. I will always take my car back and deal with him. More

Lost my business Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my b Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my business for sales and or service More

Best Mercedes Dealership near me Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal! Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal! More

Service manager rude, condescending , and Un helpful Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condes Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condescending in answering my questions About safety concerns for me and my family about my vehicle, he said I should come back the next day when my actual service representative was working. I left and came back to speak to the service director who is also very rude condescending unhelpful. As retired military and former business owner I feel disgraced and humiliated by the tone of his voice and the words in a condescending way he was speaking to me. I’ve been bringing my vehicle there for several years now and have dealt with Brian who is very polite and understanding and I’ve never had this issue I’m very upset with the treatment I was given by these two gentlemen.. Again this is not a complaint about my normal service advisor Brian Gearhart this complaint is directly related to the two gentlemen I mentioned earlier. More

Outstanding Service Airstream Interstate (Sprinter) Service (Marc Scotch) understands needs when you are traveling in your RV, you are living in it and cannot “Drop it off”. Marc did a fantastic job of Service (Marc Scotch) understands needs when you are traveling in your RV, you are living in it and cannot “Drop it off”. Marc did a fantastic job of handling a problem that was exacerbated by a previous dealer. He managed the problem that required parts not normally stocked and arranged for our needs throughout the entire time. I would recommend Marc Scotch and Mercedes Benz of Wesley Chapel, Florida for Service, especially if you have a Class B or C on a Mercedes Benz Sprinter Chassis. More

Rushed deal I was pressured to purchase a dent and protection warranty for my vehicle. I decided to not buy the warranty. When I drove the vehicle home I realize I was pressured to purchase a dent and protection warranty for my vehicle. I decided to not buy the warranty. When I drove the vehicle home I realized it was a scratch on the vehicle . Im. Extremely upset about the situation. The process for financing was not the greatest experience More

No call back. This dealership is all too anxious to sell you a car but that is where the service ends. I've made two calls to the service department concerning a SA This dealership is all too anxious to sell you a car but that is where the service ends. I've made two calls to the service department concerning a SAFETY RECALL with no response from anyone at Wesley Chapel Mercedes-Benz. I've been there may times during the week. They are seldom busy. Hopefully they will soon be out of business. More

Jennifer internet sales Nice person to deal with , she prides herself with having integrity unlike other used car salesmen I have felt with in the past. However The finance m Nice person to deal with , she prides herself with having integrity unlike other used car salesmen I have felt with in the past. However The finance manager recommended a extended warranty that I checked out on the web that wasn't as good as he described More

Unsurpassed Customer Service by the Sales Mgr. Neal Dossett My experience with Neal (the sales Manager) couldn't have been better. I came to the dealership after having bought a Mercedes from a small dealershi My experience with Neal (the sales Manager) couldn't have been better. I came to the dealership after having bought a Mercedes from a small dealership. I didn't get questions answered from the place I bought it. It came with no owners manual and they could't hook my bluetooth up. I also had a license plate not put on properly and a fuse out of my charger. Neil was so kind, knowing full well I was not buying from him that day. He assisted me with EVERYTHING and was so kind and gracious regardless. I will, without a doubt purchase a vehicle from Neil or his sale team at Mercedes-Benz Wesley Chapel the next time I purchase a car. In the mean time I will refer anyone in the market. Comparing this dealer to the Tampa ........................Wesley Chapel blows Tampa away!!! Go see Neil Dossett!!!! More